Core java interview Questions You'll Most Likely Be Asked (Second Edition)

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and waived the first month rate increase, then sent her the
notices via e-mail for her to review. I called her the next day to
follow up and see if she had any questions.
When can you make an exception for a customer?
Answer:
Exceptions for customers can generally be made when in
accordance with company policy or when directed by a
supervisor. Display an understanding of the types of situations in
which an exception should be considered, such as when a
customer has endured a particular hardship, had a complication
with an order, or at a request.
As an example:
Typically, there are protocols and policies in place to assure that
operations are running smoothly and that all customers are being
treated fairly while still making sure the company is profitable and
not being taken advantage of. There may be times when a
customer has an unusual or unexpected hardship that makes it
difficult for them to keep up on their payments, and in these
situations an extension should be given as a one time courtesy. If
the issue continues into the next month, I review the policy
manual to see if there is anything else that can be offered and if
not, I go to the supervisor for assistance and guidance. At that
point it is typically up to the supervisor to make the next call.
What would you do in a situation where you were needed
by both a customer and your boss?
Answer:
While both your customer and your boss have different needs of
you and are very important to your success as a worker, it is

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always best to try to attend to your customer first - however, the
key is explaining to your boss why you are needed urgently by
the customer, and then to assure your boss that you will attend to
his or her needs as soon as possible (unless it’s absolutely an
urgent matter).
As an example:
The customer always comes first, and bosses know this most of
the time. In situations where a boss may request your assistance
at the same time as a customer, it’s easy to approach the boss to
see what it is they need, get the information, and explain to them
that you will be jumping on that task as soon as you are finished
assisting the customer. The customer is your source of business
and you need to be sure they are taken care of in a timely
manner.