333.
It’s important that you offer an example
of a time you truly went
out of your way - be careful not to confuse something that felt like
a big effort on your part, with something
your employer would
expect you to do anyway. Offer an example of the customer’s
problems, what you did to solve it, and the way the customer
responded after you took care of the situation.
As an example:
I was working with a new client on a large construction job. The
client was ready to go with their job and then fell on financial
hardship. I wanted to be sure to help the client out so I worked
out a payment plan where they did not have to pay for it all
upfront. I had them sign a contract noting that I adjusted the
payment plan and that it was a one-time situation so they were
aware if they used us again in the future it may be payment up
front again. The new client was appreciative and the project was
completed. We were able to maintain a long-standing relationship
with the client and ended up getting more work from them down
the road as well as good reviews and increased visibility within
the community as a result of word spreading.
How do you gain confidence from customers?
Answer:
This is a very open-ended question that allows you to show your
customer service skills to the interviewer. There are many
possible answers, and it is best to choose something that you’ve
had
great experience with, such as “by handling situations with
transparency,” “offering rewards,” or “focusing on great
communication.” Offer specific examples of successes you’ve
had.
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