338.
makes the customer also feel excited to do business with you
and they feel confident they are being taken care of. Having a
pleasant attitude sets the tone for any conversation with a
customer and being sure to follow throughand do your job to the
best of your ability makes the customer feel confident in your
services.
Is it best to create low or high expectations for a
customer?
Answer:
You may answer this question either way (after, of course,
determining that the company does
not have a clear opinion on
the matter). However, no matter which way you answer the
question, you must display a thorough thought process, and very
clear reasoning for the option you chose.
Offer pros and cons of
each and include the ultimate point that tips the scale in favor of
your chosen answer.
As an example:
It’s good to create high expectations from the beginning of any
relationship with a newcustomer. This shows you have
confidence and makes the customer excited to be on the journey
with you. While creating such high expectations though, you
should be sure to communicate realistic processes and
timeframes so the customer knows that while you are their best
choice and they will be glad they chose your company, that things
don’t happen overnight and a certain level of patience and
understanding will need to be had by the customer while they
wait for their product to be delivered. Be sure to let them know
the wait will be worth it, because you are the best! High
expectations, creating excitement, and open communication so
they know what to expect, are all important.