Dfcs training for New County Directors Workshop No. 1 Leadership Trainer’s Guide

Trainer’s Guide 
Talking Points 
72
Talking Points
z
Prioritize your 
communication:
•
What are the distinct 
“headlines?”
z
Ask yourself:
•
What is the appropriate 
method for this 
communication?
•
What is the appropriate 
time for this message?
Show OH 72 (Talking Points). 
Add the following points: 
¾ Determine your “headlines.” Your communication should be goal-
directed. Know your point.
¾ Communication options include: Memo, face-to-face, telephone, 
handwritten note, e-mail. 
 
Workshop 1 for New County Directors
91 
Rev/Dec., 2006 

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Trainer’s Guide 
Speak Easy 
73
Speak Easy
z
Speak directly
z
Speak with optimism
z
Speak descriptively
z
Speak with conviction
z
Speak with data and 
conclusions to back 
yourself up
Show OH 73 (Speak Easy). 
Support bullet points with the following information: 
¾ Speak directly: “I need your input by tomorrow;” instead of “Do you 
think you could give me your input by tomorrow?”
¾ Speak with optimism:
Tie this to the principle of assuming the best 
about people and situations that has been presented in this 
workshop
. Talk about what 
can
be done, instead of what can’t be 
done. 
¾ Speak descriptively: Use powerful words that paint a picture of what 
you want to convey. 
¾ Speak with data and conclusions to back yourself up: For example:
“Research has shown that implementing this new policy will reduce 
our potential error significantly and increase safety to children.” 
 
Workshop 1 for New County Directors
92 
Rev/Dec., 2006 

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