Die Anschläge in New York und Washington am 11

3.5 Quality management and 
documentation of protection 
measures 
3.5.1 Quality management of protection 
measures 
 
In order to ensure that protection measures as proposed in 
the baseline protection concept, for example, are realised in 
accordance with the given requirements and optimised in an 
ongoing improvement process, the protection concepts 
should be subject to quality management. It is 
Integration into 
existing quality 
management system 

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recommendable to integrate the sub-concept “Quality 
management of protection measures” into an existing in-
house quality management system and to define and 
document areas of responsibility. This will establish quality 
management in the area of the protection measures as an 
integral part of corporate policy which is assigned to the 
top management’s 
scope of duties.
To ensure successful implementation of the protection 
measures and ongoing review, the requirements must be 
specified in clear and concrete terms. The s.m.a.r.t. criteria 
offer a useful guideline here:
s 
(specific): What precisely is to be achieved and on 
what scale? 
m
(measurable): Are there measurement 
criteria/yardsticks, on the basis of which the degree to which 
the set objectives are achieved can be measured and 
monitored? Have checklists been drawn up accordingly? 
a
(attractive, accepted): Is the objective ambitious, can 
attainment of the objective be actively influenced with the 
available resources? 
r
(realistic, realisable): Is the objective attainable with 
due regard to the underlying circumstances and available 
resources? 
t
(timing): Has a deadline been set within which the 
objective (or interim goals) is to be achieved? 
Far from being a static process, quality management follows 
a control cycle comprising planning, implementation, analysis 
and adjustment, giving rise to a continuous improvement 
process. The protection measures are thus also to undergo 
regular monitoring and means of adjustment in case of non-
conformance (e.g. follow-up training of security personnel, 
adaptation of processes, etc.) are to be implemented.
Quality management 
control cycle 

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