Directorate of distance education master of business administration

A good grievance handling procedure
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ӹ Simple, easy to understand and to operate;
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ӹ Settle grievances at lower level;
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ӹ Systematically handle the grievances ad promptly remedify the 
conditions complained of;
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ӹ Depending upon the nature of grievance, refer it to appropriate 
authority;
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ӹ Ask the employee to give his complaint in writing;
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ӹ Permit the worker to appeal against the decision taken at lower 
level and lastly
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ӹ The grievance procedure should be made, realizing the 
importance of industrial harmony and good labour relations.
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