English with nuraliyev multi-level (cefr) letter yozish task 1

LETTER TOPIC 
. 
You are not happy about a service you received 
You are not happy about a service you received a couple of days ago from a 
company and you have decided to complain about it. 
Write a letter to the company to complain about the poor service you 
received from its employee. 
In your letter, express: 
•
why you went to the shop/office 
•
how the employees behaved to offend you 
•
what you expect the company to do 
Sample Answer : 
Dear Sir or Madam, 
I am writing to register a complaint with you regarding poor service, and the 
rude attitude by your stuff that I experienced last Monday when I visited your shop. 
I am hoping you would take proper steps so that no other customer feel humiliated 
the way I did.
I went to your shop on Monday, 24th November, with the intention of 
purchasing a microwave oven for my home. While I was in your shop, not a single 
employee approached and offered me any assistance! They were watching a soap 
opera on the television and were fully focused on the show. I decided to ask one of 
the employees for help but he showed no interest to help me. He was actually rude 
when I asked him what types of microwave ovens were available in the shop and if 
he could assist me. He pointed out his finger to another employee and this gesture 
was extremely awkward. I wasn't there to ask a favour, rather purchase a product 
and the unprofessional employees you have are surely going to cost your business. 
I regret to have been in your shop and will never be there. However, you 
should know how poorly your staff treats your customers. I am hoping you would 
take initiatives to offer better customer experience in the future by hiring more 
professional employees.
Yours faithfully, 
________ (Name) 

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