Etiquette & Ethic Challenges At Work

Not surprising were the etiquette and ethics issues cited by those responding. These issues have been observed by most of you and have been the subject of many of my blog posts in the past. The challenges noted in the study and my own observations are listed below.

Etiquette & Ethic Challenges At Work:

Inappropriate use of cell phones
Wearing unacceptable clothing to work
Complete lack of courtesy and respect for others
Failure to say please, thank you and you’re welcome
Using street talk and gestures in professional meetings
Being untruthful to a caller over the phone
Hanging up on customers when the call becomes difficult
Inability to write a proper letter or email
Stealing time by arriving late and leaving early
Visiting inappropriate websites on company time
Acting unprofessionally with clients during business functions
Lack of proper table manners when dining with clients
All this boils down to a general lack of courtesy, respect and integrity. This information is overwhelming; but it’s not news.
Management needs to take charge, to recognize and to deal with the problems.
Human Resources departments need to act to see that policies are not only in place, but also implemented.
Supervisors need to be trained to handle confrontation and corrective action
Employees need to be held accountable.
Behaviors need to change before etiquette and ethics are but a faint memory.