As people consider their responses, instruct them to refer back to their
stories from conversation
1. Again, the goal here is for each team to build on its earlier stories by focusing on the
impact of
the contributions they described. Urge them to think about the specific people in their stories.
What were those individuals able to
do or
become as a result of the organization’s actions?
Remind the group that this is not about numbers or other metrics. What you are looking for is the
larger impact,
the real human impact. You’ll know that they have begun to hit on this when their
responses become visceral and emotional. Using a blank flip-chart page, they should record a
sentence or phrase that captures the impact of those contributions.
FACILITATOR TIP
Sometimes when people get into this conversation they tend to diminish
the impact they and their
organization have had on the lives of others. They may even talk about their competition and how
those companies do the same thing. If this happens, bring them back to their stories. The
competition may have a similar WHAT, but it doesn’t have the same WHY stories.
The Tribe
Approach is not about the competition. It’s about determining what this organization believes in
and WHY it exists. Before we can stand
out, we must first get clear on what we stand
for.
To get an idea of what
this looks like in practice, check out some of the things the La Marzocco
group said about its organization’s impact. We’ve reprinted their stories from conversation 1 (in
italics) along with their answers to conversation 3 so you can clearly see the connections between
the two. (These written answers are more detailed than what we’d expect to see on teams’ flip
charts. We’ve expanded the group’s answers a bit to help them make more sense as you read
them now, out of their original context):
“
In 2009, we held our first Out of the Box event. This is where we brought together our partners from
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