Fluency Fluency refers to your ability to speak both continuously and effortlessly. This can be achieved by avoiding the following: Frequent repetition

Organising information in conversation

• The LATCH Principle. An effective method is one that Richard Saul Wurman developed in 1996. ...
• Mind Mapping. Mind mapping is a method of capturing thoughts and organizing them in a visual way. ...
• Create Lists. ...
• Create Collections. ...
• Place Priority on Key Information.

How to Organize Information Effectively
The three common methods of organizing writing are chronological order, spatial order, and order of importance. You need to keep these methods of organization in mind as you plan how to arrange the information you have gathered in an outline.
We tend to remember what we said, not what the other person said.

• DISCOVER THE ISSUES. Begin by asking questions—and listening to the answers—to learn what your co-worker cares about. ...
• AGITATE. ...
• LAY THE BLAME. ...
• MAKE A PLAN TO WIN. ...
• GET A COMMITMENT. ...
• INOCULATE AND RE-COMMIT. ...
• SET A FOLLOW-UP PLAN.

Organized communication is a term that covers all communication employed by a company and its representatives. This includes communication between staff as well as outward-facing communication.
Intonation is telling, asking and answering
Contents

• How Intonation Changes Meaning
• The Main English Intonation Patterns
• Tips on Practicing English Intonation
• 7 Cases Where Intonation Matters in English
• 1. Asking questions
• 2. Making statements
• 3. Listing things
• 4. Expressing feelings
• 5. Stressing the importance of something
• 6. Contrasting between things
• 7. Using tag questions

The Main English Intonation Patterns
There are two main American English intonation patterns:

• Falling: This is when your voice lowers its pitch at the end of the sentence, and it’s the most common pattern in American English. Use this for most regular statements and questions that are not yes or no questions. Hear it here.
• Rising: This is when your voice raises its pitch at the end of the sentence. Use this when you’re asking a yes or no question or to show disbelief or anger. Hear it here.

Remember that there are other ways to use your voice and pitch to change the meaning of your words. For example, the rhythm and speed of your voice, or where you place the stress in the sentence can also change the meaning. The situations below should give you a good place to start, but always be listening for other ways you can improve the way you speak English!