Front office management I

Verification of Room Rates

 The night auditor has to verify the room rates properly before posting them in the guest accounts.

 The night auditor has to check that proper rates have been allotted to the guest on the basis of plans, package, discounts etc.
 The proper use of room revenue and count information can form a solid basis for room revenue analysis.
 The night auditor is responsible for calculating the room revenue and reporting it as part of the night audit or it may be done automatically by the front office computer system.

5. Verifying the No-show Reservations

 The night auditor is responsible for cleaning the reservation rack and post charges to no-show accounts.

 While posting the no-show charges, the night audit should carefully verify that the reservation was guaranteed and the guest did not register in the hotel.
 The no-show billing should be handled with great care by correctly recording the transactions.
 The night auditor should properly bill the no-show guests since incorrect billing may lead the credit card company to revaluate its legal agreement and relationship with the hotel.
 All the front office staff must adhere to established no-show procedures when handling reservation cancellation or modifications.

6. Posting of Room Rates and Taxes:

 The posting of room rates and taxes takes place at the end of the business day.

 Once the room rates are posted, a room rate and tax report is generated for the front office management review.
 In the automated hotels, the room rates and taxes are posted in the individual guest folios automatically at one go.
 Once the night auditor verifies the room rates and the taxes to posted, the computer automatically posts the room rates and taxes in the individual guest folios in few minutes.
 In addition, the automatic charge postings are accurate, with no chance for pick up, tax calculation or posting errors.
 Thus the auto posting of room rates and taxes can save night audit time and improve accuracy in night audit.

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