Front office management I

Step- by – step procedure

The cashiers follow the following procedure:

1. 
   The guest will call the bell desk for the removal of the baggage for departure.
   
2. 
   The bell captain will raise a departure errand card which mentions the guest name and the room number. He hands this to the front office cashier who gets the clue to prepare the departure formalities.
   
3. 
   Where applicable (EPABX), she notes down the closing telephone meter reading for the room. She subtracts this amount from the opening reading already mentioned in the guest folio upon the guest arrival. He multiplies the balance with the telephone charge codes and enters the amount into the debit column.
   
4. 
   Complete telephone charge voucher.
   
5. 
   Find out if there are any outstanding checks from other revenue outlets and post them in the folio.
   
6. 
   Upon the arrival of the guest, asks him if he has signed any checks in other revenue outlets, including the use of the minibars, in the past hours. If so, call the cashier of that outlet to send the check immediately.
   
7. 
   Post the outstanding cheques & prepare the master folio.
   
8. 
   Present the bill to the guest to check
   
9. 
   Receive payment in cash, CCD (as mentioned in the procedure). Foreign national may pay in foreign currency
   
10. 
    Return any change in the local currency only.
    
11. 
    Stamp as “paid” on the folio and sign folio in confirmation & tear the first copy of the folio.
    
12. 
    Prepare the cash receipt voucher in triplicate, affix a revenue stamp and sign the voucher on the first copy. Staple into the folio first copy and hand it over to the guest.
    
13. 
    Keep aside the paid folio copies together for further processing by accounts.
    
14. 
    Send stamp copies to the accounts deptt.
    
15. 
    Leave the third copy in the cash receipt book.