Front office management I

Payment through Travel Agent Voucher

1. 
   This is a very important mode of settlement of bills by the guest who come to the hotel for vacation and tourism purpose.
   
2. 
   In this type of settlement, the guest purchases a package from the travel agent by paying him an amount.
   
3. 
   The travel agent in return issued the guest a voucher in original copy for producing the same to the hotel from front office at the time of registration in the hotel. This voucher is a promise of payment to he hotel by the travel agent.
   
4. 
   The travel agent sends the duplicate copy if this voucher to the hotel in advance before the registration of the guest.
   
5. 
   On registration, the front office cashier requests the guest to produce the original copy of the TAV which is then tallied with the duplicate copy.
   
6. 
   At the time of departure of the guest, marks his folio with “paid” stamp after the rest transactions are over.
   
7. 
   Finally after departure the original bill is sent across to that travel agent for the payment.
   

Payment through Company Letter

1. 
   Most of the MNC around the world have tie up with the different hotel in and around their areas for allowing their clients and employee to register and stay on company letter settlement.
   
2. 
   In this type of corporate settlement, the company gives the original copy of the guest to produce the same to the hotel authorities on registration in the hotel.
   
3. 
   The company then sends the duplicate copy of the letter to the hotel before he arrival of the guest in the hotel.
   
4. 
   At the time of registration the guest is requested to produce the original copy of the letter to tally the same with the copy received by the hotel.
   
5. 
   At the time of departure the guest is asked to sign the bills & walk off.
   
6. 
   After the departure the hotel sends the original bills of the guest folio duly signed along with the original vouchers received, to the company for the payment.