User experience will play a leading role in the future of information and communication technologies.
Aside from business efficiency, a bigger emphasis will be placed on the experience a company provides and how users interact with its services. This will require a complex approach and a shift to customer-centric business organizations with smooth and simple UX.
Evolution and trends in information systems will change focus from simple infrastructure solutions to cloud computing. Software-as-a-service (SaaS) and platform-as-a-service (PaaS) solutions will become the future of IT.
Such solutions will help businesses get better functionality and flexibility in their operations at a reduced cost.
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