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Get ready to read
Get students to complete the table and discuss the answers with 
the class. Ask students to name other important imports to and 
exports from their country.
A
 Please confi rm
Elicit that Please confi rm is a common expression in business 
correspondence, especially when making reservations or 
ordering goods.
1 Check the answers for this exercise before moving on to 
Exercise 2.
2 Get students to underline the correct words. Elicit defi nitions 
of the words confi rm
 and consider after students do the 
exercise.
3 Get students to read the correspondence and answer the 
questions. Check the answers to this exercise.
4 Get students to reread the correspondence and write a list of 
questions with a partner. Refer students to the 
Learning tip 
for this exercise.
5 Get students to compare their questions with Margrit‘s. 
Students might wonder why negative questions tags are 
not used in questions b (aren’t they?) and c (isn’t it?). This 
is because question tags are often used when someone is 
checking what they believe to be true. Here, Margrit does not 
know the answers – she is asking genuine questions.
6 Get students to do the matching activity in Exercise 6 before 
you discuss any other answers to questions that they wrote 
in Exercise 4. Encourage students to help each other with the 
answers to these questions.
7 Ask students to add to Margrit’s list of useful words. 
Encourage students to compare their lists to exchange ideas 
and help each other with defi nitions.
Focus on … missing words
Get students to work through the exercises. Make it clear that 
this omission is perfectly acceptable in this correspondence, 
but that letter-like emails should be grammatically correct. Elicit 
examples of other texts where words may be missing (notes, 
advertisements).