Analyse the structure of the following letters. What devices are used to make them polite?
Elements of Analysis
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A Letter
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Attention-getter
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For the attention of the Sales Manager
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Salutation
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Dear Sir or Madame,
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Acknowledge inquiry
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Thank you for your inquiry of November 5.
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Inform about price - lists/ catalogues
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We have enclosed our winter catalogue and price-list.
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Draw attention to goods
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Though we will see we offer a wide selection of watches, may we draw your attention to pp.30-35 which we think might suit the market you are dealing with?
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Mention reputation/ guarantees
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As you are probably aware, all our products are fully guaranteed and backed by our world-wide reputation.
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Encourage further contact
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If there is any further information you require, please contact us.
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Complimentary close
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Meanwhile, we look forward to hearing from you soon.
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Yours sincerely,
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xxx
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Analyze the following letters. Determine which speech acts dominate in them (request, apology, inquiry, etc). Determine their main elements.
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1.
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A Letter of ………….
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I am replying to your letter of 2 May asking us to clear our April balance.
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I apologize for not setting the account sooner, but due to unfortunate accident with our accountant, we were unable to settle our outstanding balances.
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Please find enclosed our cheque and accept our apologies for any inconvenience,
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Yours sincerely,
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xxx
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2.
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A Letter of …………..
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Dear Sir or Madame,
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I would like some information about about your TOEFL courses held in summer.
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Please send me a prospectus, details of your fees accommodation. Thank you.
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Yours sincerely,
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xxx
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3.
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A Letter of …………
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Dear Mr…
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Thank you for your letter. Unfortunately, we do not feel we can offer discounts which you have asked for. Therefore, I regret that we have to turn down your order.
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Yours sincerely,
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xxx
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4.You have been on an exchange program and lived with a host family. Write a thank-you note.
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Appendix 1
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Major Taxonomies
of Illocutionary Acts and Speech Act Verbs
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1.
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1.J.Austin
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Verdictives
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Acquit, hold, read as, reckon, place, put it at, grade, assess, characterize, convict, interpret as, rule, estimate, date, make it, rank, value, diagnose, find, understand, calculate, locate, measure, take it, rate, describe, analyse
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Exercitives
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Appoint, dismiss, order, sentence, levy, choose, bequeath, warn, degrade, excommunicate, command, fine, vote for, claim, pardon, advise, demote, name, direct, grant, nominate, give, resign, plead, pray, urge, proclaim, countermand, enact, dedicate, entreat, press, announce, annul, reprieve, declare closed, beg, recommend, quash, repeal, veto, declare open
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Commissives
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Undertake, am determined to, mean to, propose to, envisage, guarantee, vow, dedicate myself to, adopt, espouse, convenant, bind myself, intend, plan, shall, engage, pledge myself, agree, declare for, champion, oppose, contract, give my word, declare my intention, purpose, contemplate, swear, bet, consent, side with, embrace, favour
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Behabitives
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apologize, thank, deplore, commiserate, compliment, condole, congratulate, felicitate, sympathize, resent, don’t mind, pay tribute, criticize, grumble about, complain of, applaud, overlook, commend, deprecate, blame, approve, favour, welcome, bid you farewell, bless, curse, toast, drink to, wish, dare, defy, protest, challege
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Expositives
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1. Affirm, deny, state, describe, class, identify;
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2. remark, mention, interpose;
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3. inform, apprise, tell, answer, rejoin,
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3a. ask
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4. testify, report, swer, conjecture, doubt, believe
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5. accept, concede, withdraw, agree, demur to, object to, adhere to, recognize, repudiate
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5a. correct, revise,
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6. postulate, deduce, argue, neglect, emphasize
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7. begin by, turn to, conclude by
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7a. interpret, distinguish, analyse, define
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7b. illustrate, explain, formulate
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7c. mean, refer, call, understand, regard as
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2.Searle & Vanderveken
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Assertives (70)
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assert, reassert, negate, deny, correct, claim, affirm, state, disclaim, declare, tell, suggest, guess, hypothesize, conjecture, postulate, predict, forecast, foretell, prophesy, vaticinate, report, retrodict, warn, forewarn, advise, alert, alarm, remind, describe, inform, reveal, divulge, divulgate, notify, insinuate, sustain, insist, maintain, assure, aver, avouch, certify, attest, swear, testify, agree, disagree, asent, dissent, acquisce, object, recognize, acknowlwdge, admit, confess, concede, recant, criticize, blame, accuse, calumniate, reprimand, castigate, denounce, boast, complain, lament
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Commissives (32)
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commit, pledge, undertake, engage, promise, hypothecate, guarantee, threaten, vow, avow, swear, assure, certify, accept, agree, consent, acquiesce, abide, reject, refuse, renounce, offer, counter-offer, bid, rebid, tender, dedicate, wager, contract, covenant, subscribe
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Directives (56)
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direct, request, ask, question, inquire, interrogate, urge, encourage, discourage, solicit, appeal, petition, invite, convene, convoke, beg, supplicate, beseech, implore, entreat, conjure, pray, insist, tell, instruct, demand, require, claim, order, command, dictate, prescribe, enjoin, adjure, exorcise, forbid, prohibit, interdict, proscrice, commission, charge, suggest, propose, warn, advise, caution, alert, alarm, recommend, permit, allow, authorize, consent, invoke, imprecate, intercede.
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Declaratives (85)
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declare, renounce, disclaim, disown, resign, repudiate, disavow, retract, abdicate, abjure, deny, disinherit, yield, surrender, capitulate, approve, confirm, sanction, ratify, homologate, bless, curse, dedicate, consecrate, disapprove, stipulate, name, call, define, abbreviate, nominate, authorize, license, install, appoint, establish, institute, inaugurate, convene, convoke, open, close, suspend, adjourn, terminate, dissolve, denounce, vote, veto, enact, legislate, promulgate, decree, confer, grant, bestow, accord, cede, rule, adjudge, adjudicate, condemn, sentence, damn, clear, acqui, disculpate, exonerate, pardon, forgive, absolve, cancell, annul, abolish, abrogate, revoke, repeal, rescind, retract, sustain, bequeath, baptize, excommunicate.
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Expressives (28)
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approve, compliment, praise, laud, extol, plaudit, appaud, acclaim, brag, boast, complain, disapprove, blame, reprove, deplore, protest, grieve, mourn, lament, rejoice, cheer, boo, condole, congratulate, thank, apologize, greet, welcome.
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3.R. Ohmann
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Expositives
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Attesters
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conjecture, state, submit, postulate, testify, predict, regret, insist, swear. Etc.
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Sequences
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conclude, rejoin, infer, answer, respond, deduce, add, etc.
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Positioners
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endorse, deny, affirm, subscribe to, withdraw, demur to, object to, agree to, repudiate, etc.
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Emphatics
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tell, inform, assure, put it to, etc.
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queries
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ask, inquire, demand to know, etc
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Status Fixers
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Verdictives
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Call, diagnose, judge, value, assess, define, identify, estimate, reckon, analyze, etc.
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Operatives
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christen, declare, appoint, name, designate, pronounce, etc.
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Future Directives
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Influencers
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urge, beg, demand, counsel, order, challenge, warn, dare, permit, request, bid, authorize, implore, etc.
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Commissives
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promise, guarantee, vow, offer, agree, resolve, contract, refuse, etc.
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Exhortations
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Wishes
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wish, pray,
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Conditionals
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Responsibility Establishes
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Ascribers
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blame, forgive, thank, censure, accuse, criticize, applaud, credit, protest, etc.
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Implicators
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Apologize,admit, boast, take credit, deny, justify, etc.
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Executors
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Assigners
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give, confer, transfer, present, offer, assign, bequeath, etc.
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Receivers
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accept, claim, refuse, relinquish, reject, resign, choose, etc.
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Ceremonials
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welcome, greet, present, bid farewell, dismiss, call, summon, salute, bless, exclude, vote for, etc.
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Aligners
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dissociate, oppose, concur in, veto, join, bind, affiliate, etc.
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4.Bach K. & Harnish R.
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Institutional Acts
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Non-Institutional Acts
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1. Constatives
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Assertives
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affirm, allege, assert, aver, avow, claim, declare, deny (assert … not), indicate, maintain, propound, say, state, submit
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Predictives
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forecast, predict, prophesy
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Retrodictives
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recount, report
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Descriptives
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appraise, assess, call, categorize, characterize, classify, date, describe, diagnose, evaluate, grade, identify, portray, rank
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Ascriptives
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ascribe, attribute, predicate
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Informatives
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advise, announce, apprise, disclose, inform, insist, notify, point out, report, reveal, tell, testify
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Confirmatives
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appraise, assess, bear witness, certify, conclude, confirm, corroborate, diagnose, find, judge, substantiate, testify, validate, verify, vouch for;
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Concessives
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acknowledge, admit, agree, allow, assent, concede, concur, confess, grant, own;
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Retractives
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abjure, correct, deny, disavow, disclaim, disown, recant, renounce, repudiate, retract, take back, withdraw;
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Assentives
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accept, agree, assent, concur;
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Dissentives
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differ, disagree, dissent, reject;
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Disputatives
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demur, dispute, object, protest, question
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Responsives
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answer, reply, respond, retort
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Suggestives
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conjecture, guess, hypothesize, speculate, suggest;
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Suppositives
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assume, hypothesize, postulate, stipulate, suppose, theorize
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2. Directives
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Requestives
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ask, beg, bessech, implore, insist, invite, petition, plead, pray, request, solicit, summon, supplicate, tell, urge;
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Questions
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ask, inquire, interrogate, query, question, quiz;
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Requirements
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bid, charge, command, demand, dictate, direct, enjoin, instruct, order, prescribe, require;
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Prohibitives
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enjoin, forbid, prohibit, proscribe, restrict;
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Permissives
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agree to, allow, authorize, bless, consent to, dismiss, excuse, extempt, forgive, grant, licensr, pardon, release, sanction;
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Advisories
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admonish, advise, caution, counsell, propose, recommend, suggest, urge, warn;
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3. Commissives
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Promises
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promise, swear, vow
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contract
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bet
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swear that
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guarantee that
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guarantee x
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surrender
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invite
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offers
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offer, propose;
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volunteer
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bid
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4. Acknowledg-
ments
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apologize
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condole
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condole, commiserate;
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congratulate
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compliment, congratulate, felicitate;
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greet
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thank
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bid
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bid, wish;
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accept
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reject
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refuse, reject, spurn
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