Hotel booking process design & usability

Figure 7: Accorhotels.com  
With this design, it would be helpful to indicate the number of rooms available at a specific rate 
to avoid the user booking one room and then finding out that the hotel is now full or the rate or 
room type is no longer available and they are subsequently unable to book the second room. 
OPTION #3 – Allow room quantity selection at the same time as room / rate selection 
Figure 8, on the following page, shows how Lastminute.com (a website with style A) has solved 
the design issue of handling multi-room and multiple occupancy rates. 
Screen 1 (not shown) is a standard date and location entry screen. 
Screen 2 displays a list of hotels that are available in the location specified in screen 1. 
Screen 3 allows the user to select the desired quantity of certain room types. 
Screen 4 allows the user to state how many people are to be in each room. 
 
This design would give similar results when applied to style-B websites.  
Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 
 
© Travel UCD Limited 2003. All Rights Reserved. 
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Hotel booking process design & usability 
Travel UCD – February 2003 
Figure 8: How Lastminute.com handles the entry of multiple rooms 
Screen
 
 
2 
 
 
 
 
 
 
 
3 
 
 
 
 
 
 
 
4
V 
V 
 
Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 
 
© Travel UCD Limited 2003. All Rights Reserved. 
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