Hotel booking process design & usability
Travel UCD – February 2003
9.1.2.2 Overview of the sites evaluated in the usability test
TABLE 20: Websites evaluated in the usability test
Site name
URL
Multi-room / Occupancy style
Opodo http://www.opodo.co.uk
End
Expedia http://www.expedia.co.uk
Start, but on advanced page
Travel Select http://www.travelselect.com
Start
Accor http://www.accorhotels.com
One room at a time. A ‘looping’
process
enables the user to reserve up to three rooms
Source: Travel UCD
Research, January 2003
Figure 23: Enter occupancy and number of rooms at the end (Opodo.co.uk)
Travel UCD - consultants in travel and hospitality website design
http://www.travelucd.com
© Travel UCD Limited 2003. All Rights Reserved.
45
Hotel booking process design & usability
Travel UCD – February 2003
Figure 24: Enter occupancy and number of rooms at the start (Expedia.co.uk)
Figure 25: If you change the number of rooms, further rooms display
Figure 26: If you add children, further boxes appear for age entry
Figure 27: Enter occupancy and number of rooms at the start (TravelSelect.com)
Travel UCD - consultants in travel and hospitality website design
http://www.travelucd.com
© Travel UCD Limited 2003. All Rights Reserved.
46
