Ict policies in Developing Countries: An Evaluation with the Extended Design‐Actuality Gaps Framework

Gender: Man 
Domicile: Urban 
Education: High School 
Income: High 
~27 years old plumber 
“I started my plumbing business a few years ago. I rented a place to setup my shop. I did a 
mediocre business” he said. He bought a cell phone in 2007. Now, he only puts his cell number 
on the business card. He explained: “I do more business and my customers never have to leave 
their place to come see me. They just call me and I am there for service and repair in a few 
minutes”. His business has expanded significantly and costs have gone down. He explained: “my 
costs of doing a business have gone down because I don’t need to rent a shop anymore”. 
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Gender: Man 
Domicile: Urban 
Education: Graduate
Income: High 
~39 years old vice-
president of a software 
development house 
This participant travels frequently to see his clients overseas in Europe and United States. “ICT 
have changed my life; my life revolves around these technologies” he said. He uses online 
meetings with his clients but for major decisions such as signing off a large project or deliver 
final product in a ceremonial manner, he travels for weeks away from his little children, wife and 
old parents. “When I am on a business trip abroad, I can still see my 5 and 2 years old girls on 
webcam and they can see me too; my mother does not feel that I am away because she can still 
see me and speak with me every night before she goes to bed. ICT keep us united even when we 
are physically apart” he added.