Individual work it products Task 1

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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Document Outline

• What is IT Support?
• What skills and qualifications should an IT Support have?
• What are “communication channels,” anyway?
• 5 examples of communication channels
  • 1. Email
  • 2. Video conferencing
  • 3. Phone calls
  • 4. Instant messaging (IM)
  • 5. SMS texting
• What Is Video Conferencing Software?
  • A Brief History of Video Conferencing
  • What’s the Difference Between Point-to-Point and Multipoint?
  • What Do I Need to Start Video Conferencing?
  • When Can I Use Video Conferencing Software?
  • Video Conferencing and Telepresence
  • Conclusion
  • What Is a Smart Home?
    • KEY TAKEAWAYS
  • How Smart Homes Work