Organization - Centralized:
- Single IT structure
- Consolidation of functions
- Career paths for IS professionals
- Information control
- Economies of scale
- Decentralized
- IT organizations in divisions
- Closeness to local problems
- Responsiveness to operational requirements
- User ownership of costs and problems
- Distributed
- IT units with joint reporting
- Separation of IS and user functions
- Identification of corporate data and functions
- User ownership of user applications
Relationship with Users Consultants/Contractors - Access to new ideas and standards
- Access to additional resources
- Change agent who can own responsibility
- Managing the relationship
Ongoing Operations - Operations management
- Job scheduling
- Error management
- Security management
- Help desk
- Change Control
- Access and permissions
- Supported
- Permitted
- Prohibited
Critical Questions for IT - How does IT influence the customer experience?
- Does IT enable or retard growth?
- Does IT favorably affect productivity?
- Does IT advance organizational innovation and learning?
- How well is IS run?
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