Communicating
:
Comprises the ability to express oneself effectively in individual
and group situations, either orally or in writing. It involves a sender transmitting an
idea to a receiver.
Competency
:
Competency is behavior-based and describes the individual‘s
characteristics and personality. Competencies can also be learned, but due to their
behaviour-based nature, it is not possible simply to teach or measure them.
Decision-making: The process of reaching logical conclusions, solving problems,
analysing factual information, and taking appropriate actions based on the
conclusions.
Empowerment: A condition whereby employees have the authority to make
decisions and take action in their work areas, jobs, or tasks without prior approval. It
allows the employees the responsibility normally associated with staffs. Examples
are scheduling, quality, or purchasing decisions.
Feedback
:
The flow of information back to the learner so that actual performance
can be compared with planned performance
Influencing: The key feature of leadership, performed through communicating,
decision-making, and motivation. A boss tells people what to do, while a leader
motivates people by creating a desire within them to accomplish things on their own.
Loyalty: The intangible bond based on a legitimate obligation; it entails the correct
ordering of our obligations and commitments. Loyalty demands commitment to the
organization and is a precondition for trust, cooperation, teamwork, and camaraderie.
Self-Directed Work Team: A small independent, self-organized, and self-
controlling group in which members plan, organize, determine, and manage their
duties and actions, as well as perform many other supportive functions.
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