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5 examples of communication channels

1. Email 

Among the written communication channels for companies, email stands out as the most popular option. You can compose an email and get your message across in a jiffy. If you’re sending something that you’d like to be able to trace or refer to later on, emails are a good option because they can be stored in an inbox. The only thing is that employees are inundated with emails every day, so it can be easy for them to miss crucial messages.

2. Video conferencing 

Once in the realm of science fiction (remember the Jetsons?), video conferencing software has become an almost indispensable part of today’s businesses:
People can join meetings from locations around the world, from one-to-one catch-ups to all-hands meetings with hundreds of people.
This channel also comes to the forefront in certain industries like healthcare, with healthcare professionals using video conferencing to see patients and offer remote treatment. It may take some time getting used to, especially if your employees haven’t participated in a video conferencing session before, but generally it’s pretty easy to pick up.
When to use video conferencing: When you want to communicate strategic decisions or hold discussions with your remote team.

3. Phone calls

Besides video conferencing, a phone call is a great way to communicate urgent issues and get answers quickly. If you don’t need visuals to communicate your message, a voice call is a little more convenient. Plus, if the person you called isn’t available, you can leave a voice message without being restricted to a certain number of text characters.
That being said, phone calls can incur massive initial costs, especially if you’re using traditional phone lines or systems, like a public branch exchange (PBX) to transfer calls to other members of your team.
If you think you’ll be making lots of international calls, look into a cloud phone system that lets you make calls over the internet. Again, RingCentral is a good option here (especially since the app has phone calling, video conferencing and even team messaging all in one place):