It products Task 1: Read and translate the text in written form. It products

Task 2. Complete incident report.

HELP DESK TICKET
Date	April 15, 2021 Incident: #123456
Name	John Smith
Problem	Cannot connect to company network
Contact	[e-mail] / [phone]
Service person	erson Assigned: Jane Doe

8. Our interactive world. Channels of communication.


Task 1. Read and translate the text IN WRITTEN FORM

What are “communication channels,” anyway?

In a nutshell, communication channels are mediums through which you can send a message to its intended audience. For example, phone calls, text messages, emails, video, radio, and social media are all types of communication channels.
In a company, communication channels keep information flowing efficiently. A breakdown in any channel, such as phone lines being down, could leave your employees and customers being seriously misinformed or left in the dark. On the flip side, effective communication channels can enhance productivity and help you make better decisions as a team.
Here are a few other ways to use communication channels:

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  Receive and send important messages
  
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  Answer your team’s questions in real time
  
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  Prompt discussions that encourage teammates to communicate with each other
  
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  Share materials like presentation files and important documents quickly
  

Communication channels are typically classified as oral and written communications. Within these categories, communication channels can be formal, informal, or unofficial.
An example of a formal communication channel is a slide deck shared during an all-hands meeting, which gives employees a clear idea of the company’s goals. Informal communications, on the other hand, could include group chats addressing work-related issues. Lastly, unofficial communication channels could be any medium that team members use outside of work hours to discuss random topics (like that Warriors team chat you’ve got with your coworkers).