It products Task 1: Read and translate the text in written form. It products

7. IT support. Reporting incidents.


Task 1. Read and translate the text in written form.

What is IT Support?

The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the nature of the job, some companies may require their IT Support to undertake shift work.
What should be included in an IT Support job description?
If you are hiring an IT Support professional, the job description can feature:

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  Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  
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  Monitoring and maintaining computer systems and networks
  
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  Responding in a timely manner to service issues and requests
  
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  Providing technical support across the company (this may be in person or over the phone)
  
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  Setting up accounts for new users
  
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  Repairing and replacing equipment as necessary
  
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  Testing new technology
  
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  Possibly training junior staff
  

What skills and qualifications should an IT Support have?

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

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  Computer Science
  
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  Computing
  
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  Engineering
  

There are also several qualities that IT Support candidates should be expected to display:

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  A technical, logical thought process
  
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  An ability to stick to strict deadlines
  
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  An ability to prioritise and delegate
  
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  A keen eye for detail
  

✔ Communication skills
✔ Interpersonal skills
✔ Problem solving skills
✔ Punctuality
✔ Critical thinking skills
✔ Teamwork and collaboration skills
✔ Adaptability skills
✔ Work ethic
✔ Project management skills

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