Principles of Hotel Management

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First Edition, 2009 
ISBN 978 93 80075 73 0 
© All rights reserved. 
Published by: 
 
Global Media 
1819, Bhagirath Palace, 
Chandni Chowk, Delhi-110 006 
Email: 
[e-mail]

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Table of Contents 
 
 
1. Basics of Management 
2. Fundamentals 
3. Salient Features of Management 
4. Significant Principles 
5. Focus of Management 
6. Hotel Organization 
7. Management Dimensions 

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Basics of Management
1
1
B
ASICS
 
OF
M
ANAGEMENT
Human beings are by nature gregarious. Community or
group life has been one of earliest and most enduring features
of human existence on this earth. This natural phenomenon of
human beings living in groups have generated a variety of
groupings such as family, clan, community friendship group,
organisations, etc.
Organisations—business or social, dominate our lives. Our
activities and behaviour are shaped by these organisations right
from birth to death. Everyday of their lives human beings deal
with organisation. There is no escape from them. Hospitals,
schools, colleges, clubs, societies, local state and central
government, manufacturing and trading concerns are some of
the organisations we are associated with throughout our life.
Our association with some of them are close and long while
they are short lived or temporary with some others. The only
alternative may be a complete return to nature which very few
of us may choose. This association of human beings with
organisations dominates in every country irrespective of the
ideology and geographical differences.

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2
Principles of Hotel Management
An organisation needs a system of relationship among
functions; it needs stability, continuity and predictability in its
internal activities and external contracts. It requires harmonious
relationship among people and processes.
All organisations have certain aims and objectives before
them for which they strive and do their best to achieve them
through their people who run and manage the affairs. In order
to define the roles of their members, their behaviour and activities,
they develop certain rules and regulations, policies, practices
and procedures. Organisations are thus made of objectives,
people, systems and procedures.
Different definitions of the organisation make it clear that
different scholars look upon organisation from different angles.
Some regard it as a mechanism to achieve certain objectives
by division of labour, authority and responsibility among its
members and coordinating their activities. Some regard it as a
network comparison of human relationships in groups. Some
others regard it as a system. These different approaches to
achieve its objectives are reflected in different organisation
theories which have developed certain principles to guide
managers in designing the organisation and making it an effective
instrument of meeting business goals.
In this block, we discuss different theories of the organisation,
i.e., Classical, Neo-classical theory, and Modern Organisation
theory.