Principles of Hotel Management

Job Description of Front Office Assistants
Job Position : Front Office Assistants
Category : Non-Supervisory
Reports to : 1. Front Office Supervisor
2. Front Office Manager
Reserve, register and assign rooms to guests and be a
continuous source of information during their stay in the hotel.
Room racks, Arrival-departure register, Guest racks,
Reservation racks, Guest room keys, Guest mail.
Front Office: Information, Reception and Reservation Desks.
One shift in 24 hours for 8 hours or as per policy of the
Management.
Refuse reservations; give discounts as per policy; assign
rooms and deal with guests as found fit; can refuse divulging
guest informations to others.
Work Performed : Reservation
1. Promptly and courteously handle all reservation
requests.
2. Update regularly the reservation chart and rack.

---

256
Principles of Hotel Management
3. Keep all reservations correspondence up-to-date.
4. Keep room availability status board up-to-date.
5. Handle amendments and cancellations of reservations.
Reception
1. Promptly and courteously register guests and assign
them rooms.
2. Update the room rack continuously.
3. Calculate room availability position and advise
reservation.
4. Issue VIP amenities voucher.
5. Complete pre-registration formalities for VIPs, invalids,
old people, groups and airline crews.
6. Execute government formalities regarding foreigners.
7. Coordinate closely with Housekeeping for clearance of
rooms to sell.
8 Prepare room-reports and occupancy statistics.
Information
1. Maintain guest-room keys safely and accurately.
2. Provide up-to-date information on the hotel and city to
guests.
3. Receive and disburse guest mail.
4. Continuously update the guest rack.
5. Receive messages of guests and forward them correctly
and promptly.
6. Liase with lobby to page guests.