Principles of Hotel Management

Hours of Operation : One shift of 8 hours in 24 hours, or
as per the policy of the management.
Authority : None
Work Performed
1. Carry guest baggage at the time of guest arrival.
2. Carry guest baggage into the guest room and explain
all controls in the room to the guest.
3. Issue postage against cash to guests.
4. Deliver guest baggage to “left luggage” room if required.
5. Check the guest room at the time of guest departure.
6. Carry baggage at the time of guest departure.
7. Check guest rooms to validate the Discrepancy Report.
8. Page guests in the lobby area if required.
9. Report “scanty baggage” guests to Bell Captain.
10. Perform any errands as required by guests and
management.
Front office: for the arrival and departure of guests to
validate Room Discrepancy Report.

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Hotel Organisation
259
Security: for reporting and assisting in dealing with
undesirable elements in the lobby.
As is evident from the job description of the Bell Captain,
one of his primary functions is to control bell boys. This control
is necessary as bell boys are subject to many errands that take
them to all corners of the hotel and even outside. To be able
to optimise the productivity of the team within a given shift
the Lobby Control Sheet is constituted. The purpose of this
sheet is to keep a record of and check on the movement of bell
boys.
HOTEL XYZ LTD.
LOBBY CONTROL SHEET
Captain.......................................
Sheet No..........................
Date ...................198...................
Shift- from ............................................. To ...................................
Room
Attendant
Arr
Dep.
Room
Service
Time
Comments
No.
No.
Change
Call
From
To
To
The control sheet above is sell-explanatory. The bell boys
are given code numbers to easily record their activities.
Alternatively, the bell boys names may be also used. For an
arrival, the room number is filled in after the front office has
intimated the same. The “room changed to” column would indicate
the number of the new room a guest has been allotted. His old
room number is mentioned in the first column.

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260
Principles of Hotel Management
Through this sheet the work-load per bell boy is ascertained
and the bell captain is able to distribute work-load uniformly. He
gets a chance to find out who the lethargic members of the team
are through the time control. Of course, the bell boy should know
in advance a reasonable time that an errand would take to fill
his remarks in the last column.