Principles of Hotel Management
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Principles of Hotel Management ( PDFDrive )
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HOTEL XYZ LTD
Discrepancy Report Room Per Room Per House Investigation Asstt. Keeper Remarks Asstt. Manager A discrepancy report is prepared by the front desk on receiving the Room Report from the Housekeeping. The front office compares it with the Room Rack for reconciliation of room status. Discrepancies noticed between room rack and housekeeping room report are noted down on a separate report called the “discrepancy report” which is then handed over to a bell boy for physical check and reporting back of the room under discrepancy. After a physical check of the room the bell boy notes down the correct status which is accepted by the front office and room rack and reconciled accordingly. When a guest checks out, the front office has to immediately inform the housekeeping desk (which is the central point of information for housekeeping) or the floors, to clean the room so that it is ready for sale again. This information is controlled on a Departure Intimation control sheet. Housekeeping in return would have to inform the front office immediately after a room Hotel Organisation 265 has been cleaned and prepared for sale to a guest. In technical parlance when the front desk informs the housekeeping desk about a check out room, it is referred to as giving a “departure room” to housekeeping and when housekeeping informs the front office about rooms which are ready for sale, it is known as “cleared rooms”. HOTEL XYZ LTD. 266 Principles of Hotel Management After reconciling the “Room Rack” with the Housekeeping Room Report, the Front Office Reception compile data on the “occupancy” position of the hotel for the day in the form of a report for the purpose of management information. This compilation and analysis of occupancy data is referred to as “night room report” and is invariably prepared by the night receptionist. The front office informs housekeeping to be alert to attend to rooms occupied by groups or VIPs. Service has to be quicker and efficient. Housekeeping provides “flowers” for VIPs in the room on receipt of the Amenities Voucher issued by the Front Desk. Day Date Please Send Complimentary Flowers Full—Single ( )—Double ( )—Special ( ) ................................................................................. To ................................ Arriving ....................................... Room No. ........................................................................... ............................................................................................. Authorised by ..................................................................... Copy of Auditor MAURYA—FO—021 Download 1.31 Mb. Do'stlaringiz bilan baham: 
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