Principles of Hotel Management

Making a Bed
1. Remove soiled sheets and pillow cases and shake out
individually.
2. Turn out mattress as previously described.
3. Shake out mattress protector and relay it on the mattress.
Change the protector if soiled or smelling.
4. Open out fresh lower sheet evenly and tuck it securely
at the head, foot and sides.
5. Open out fresh top sheet and distribute it evenly over
the lower bedsheet. Ensure that the laundry crease is
in the same line as the inner sheet for even distribution.
The sheet hem should be evenly pulled up to the
headboard. Tuck this sheet at the foot.
6. Open out blanket and distribute it evenly on the top
sheet using the crease as described earlier for even
distribution. Ensure that the blanket labels are at the
foot. Pull the blanket four inches from the headboard.
7. Fold top sheet, at the head of the bed, over the blanket
and fold the sheet and blanket once again.
8. The blanket and top sheet are together tucked uniformly
on both sides while the corners at the foot of the old
are mitred.
9. Cover pillows with fresh pillow slips. Fluff the pillow and
even out pillow slips to look neat and tidy. Since pillow
slips are larger than the pillow the excess slip should
be neatly folded downward. The side of the pillow which
has the fold should be away from guest view.

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Principles of Hotel Management
10. Cover completed bed with the bed spread ensuring it
is right side up and falling evenly all around the bed.
Keep extra bed spread towards the head board to crease
in between the pillows so as to make the bed look
appealing. The bed spread corners should be
aesthetically done.
11. Put spare blankets in plastic bags in the uppermost or
lowermost shelf in the guest closet. Blankets are folded
in such a manner that the hotel insignia appears on the
top.
Certain areas in the room or bathroom elude the maid’s
attention and tend to accumulate dust. Such areas are normally
hidden from a guest’s eye. However, its cleanliness reflects the
standard of cleaning of the hotel. Experience shows that the
following areas are overlooked and appropriately called the
“dirty dozen.”
1. Top of door edges and ceiling.
2. Air-conditioning ducts and diffuser grills.
3. Under bathroom counters.
4. Beneath the grab-bar and dresser table.
5. Behind the WC bowl—the Strap.
6. In the toilet roll niche.
7. Faucet nozzle filter.
8. Toilet vents.
9. Top of picture frames.
10. Area above pillow racks.
11. Rear surface of doors.
12. Interior surfaces of drawers.