Principles of Hotel Management

Linen
Supplies
One bath towel
2 toilet rolls
One face towel
1 bathroom tumbler per person
One hand towel
1 soap dish
One bath mat
2 soaps per guest (25 g each)
1 candle stand with candle
1 ash tray with a match box
1 shoe mit
1 soap sud satchel per person
1 shower cap per person
2 disposal bags
1 blade dispenser
1 face tissue box
1 waste basket
Place advertising material as prescribed.
13. Scrub the floor with the prescribed mop and ensure
it is dry.
14. Finally close the windows, shut all lights and close
the bathroom doors.
Note:In occupied rooms, when cleaning the counter around
the wash basin, collect all guest belongings onto one side and
clean the other. Shift the belongings to the other side to clean
the surface they were occupying. Finally replace all belongings
as the guest had left them.
As Housekeeping has contact with all rooms and public
areas practically in every shift, it is they who detect, report and
ensure the completion of all maintenance work. This requires
close coordination with the Engineering Department. It is
important for housekeeping personnel to know the exact discipline

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Hotel Organisation
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under Engineering that various maintenances come. Given below
are some suggestions.
Air-conditioning or heating, fused bulbs, lights and lamps
not working, defective plugs and plug points, short circuiting of
any kind, faulty geysers and refrigerators.
For supply of hot water to guest bathrooms.
Faulty equipment of any kind would come under this category,
e.g. vacuum cleaners, ice cube machines.
Faulty taps, showers, drainage systems, water closets, etc.
Any masonry work.
Broken or shaky furniture, mirrors, woodwork, cupboards, etc.
In addition to the above the locksmith is a specialist who
attends to locks and keys of any kind.
The moment a housekeeping member detects a maintenance
requirement he or she must call the Housekeeping Desk and
lodge the complaint, clearly stating the nature of complaint, the
kind of assistance required and the exact location of the
complaint. The attendant at the Housekeeping Desk will then
prepare a “Maintenance Order” which is handed over to the
Engineering Control Room. The Engineering Control Room,
classifies the complaints and gives “work orders” to the concerned
mechanic, carpenter, plumber, etc. who would go on his round
of attending to such complaints.
The room attendants role is to open the guest room where
maintenance is required and under his/her supervision ensure
that the maintenance work is complete in all respects. Only
when housekeeping is satisfied will they sign the “work order”
slip in acknowledgement that the work is complete.
From : Housekeeping Dept.
To : Engineering Dept.
Please do the Following.
Room ................... Date .................... Time ..............

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Principles of Hotel Management