Principles of Hotel Management

Week Beginning
Room No.
Brasso
Bathroom Tiles
Window Panes
Balcony
Pest Centrol
101
102
Date done
103
Date done
Weekly Cleaning Register
The management may stipulate a preventive maintenance
cycle for all rooms or a room may be taken over by the
Maintenance Department for a major maintenance job like
painting or masonry work. In such cases there is a procedure
to be followed:
1. Inform the Housekeeping Desk and/or Front Office that
the room has been taken for repair and should not be
sold.

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Principles of Hotel Management
2. Call the tailor and have the curtains removed and sent
to the linen room.
3. Send lamp shades, bed covers, skirtings, linen, guest
supplies, etc. to the floor pantry or linen room.
4. Cover the telephone with polythene or disconnect it.
5. Seal taps of sinks and water closet.
6. Disconnect the radio/music system and cover them with
polythene bags if not portable. Otherwise remove to the
floor pantry or music room.
7. Furniture that has upholstery is sent to the upholstery
yard for shampooing or mending. Other furniture is sent
to the floor linen room and covered with discarded linen.
8. All carpets are rolled up by Housemen and sent for
shampooing.
9. Potted plants are given back to the nursery.
10. All drawers should be removed and stored.
Note: All articles should be labelled so as to indicate which
room they have been withdrawn from.
Room Report : Room Report (Fig.) is prepared in triplicate
by the Housekeeping Department, each shift as an independent
check on occupancy. This report is prepared by the Floor
Supervisor or a designated room attendant and is sent to the
Housekeeping Desk who make a consolidated report of all
floors or directly to the Front Office who tally the report with their
room rack as a check on unauthorised occupancies or inadvertent
mistakes in recording a room occupancy. In case of discrepancies
the Front Office should make a physical check of the room to
establish the correct occupancy status. Of the three copies, the
original is sent to Front Office, the first copy to Accounts and
the second copy is kept by Housekeeping as a record.
The Room Report is basically a list of room numbers against
which the Housekeeping Supervisor indicates, by a prescribed

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Hotel Organisation
295
code, the status of a particular room. The codes may vary from
hotel to hotel but the basic information and intention is the same.
Typical codes are:
Floor
Room No.
No. of 
Guests
Code
Room No.
Guests
Code
01
26
02
27
03
28
04
29
05
30
06
31
07
32
08
33
09
34
10
35
11
36
12
37
13
38
14
39
15
40
16
41
17
42
18
43
19
44
20
45
22
46
23
47
24
48
25
50
O—Occupied
V—Vacant
No. of 
L—Luggage Bed 
Unused 
N—Occupied
No-Luggage
R—Repairs
Day
Month
Hour
AM
PM
Room Assistant ..........................