Principles of Hotel Management

Floor Linen Room : The floor linen room is a store that
stocks linen and supplies for rooms on a given floor. It is
normally situated away from guest view such as the service
elevator landing or the end of a floor. The room should be a cool,
dry place away from the steam pipes and dust. The floor linen
room normally has the following equipments.
1. Cupboards for guest and cleaning supplies, blankets,
pillows and mattress protectors.
2. Shelves for Linen Room and bath, used newspapers
and magazines, used bottles and vacuum cleaners.
3. Janitors closet for cleaning equipments with long handles,
e.g. mops and also waste baskets, buckets, etc.
4. Wooden linen hampers for coiled linen received from
various maids carts on the floor, before sending the
linen to the laundry.
5. Spaces for maids carts, baby cots and roll-away beds.
6. Sink for flower arrangements and disinfecting tumblers.
The floor linen room should be kept locked at all times as
expensive assets like linen, guest supplies, etc. are stored here.
The room should be clean at all times especially when the staff
go off-duty.
1. Soiled linen is sorted according to types, counted and
recorded in the room linen Control Sheet in triplicate.
It is signed by the Floor Supervisor.
2. The Houseman takes two copies with the soiled linen
to the laundry directly.
3. The Laundry Supervisor re-counts the items, and tallies
with the Room Linen Control Sheet.

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4. The Laundry Supervisor retains one copy after signing
the Control Sheet and the Houseman takes the third
copy to the Linen Supervisor for fresh supplies.
5. The Floor Supervisor replenishes fresh linen against
figures indicated in the Room Linen Control Sheet. If
there is a shortage of supply at that point of time, this
is recorded in the “Balance” column of the Linen Control
Sheet to be recovered whenever the Linen Supervisor
has adequate stock.