Principles of Hotel Management

Step 1 : Take the counterfoil of the luggage ticket from the
guest.
Step 2 : Tally the same with the ticket attached to the
luggage in the left luggage area.
Step 3 : Enter the date of delivery in the Left Luggage
Register.
Step 4 : Retain counterfoils and tags of luggage.
HOTEL XYZ LTD.
Date .................... Room No. .....................
No. 1234
Not responsible for
goods left over 30 days
Suit Case
Brief Case
Suit Box
Golf Bags
Umbrella
Overcoat
Package
Others
No. 1234
Not responsible for
Goods left over 30 days
(over)
Date .................... Room No. ......................
Baggage Check

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Hotel Organisation
319
Left Baggage Register
Date Room Name of
Bell Boy Luggage Description Dt. of
Remarks
No.
 Guest
Name
Tag No.
of Luggage Delivery
Scanty Baggage Procedure : A Guest with scanty baggage
would have hand baggage or no baggage at all. Such guests
are a hazard as they can slip out of the hotel without paying
their bill. There is no way of determining whether a “scanty
baggage” guest is walking out of the hotel with intentions of
returning or not. Most managements stipulate a policy that
“scanty baggage” guests are required to pay a deposit in advance
as a safeguard against skipping out of the hotel. Guests who
manage to check out of the hotel without intentions of paying
the bill are called “skippers”. There is a definite procedure to
keep a control on guests with scanty baggage.
Step 1 : Notify the lobby manager and the front office as
soon as a guest arrives with scanty baggage.