Principles of Hotel Management

Step 2 : Stamp “scanty baggage” on the arrival errand card.
Step 3 : Stamp “scanty baggage” on the registration card.
Step 4 : Enter particulars in the “scanty baggage” register.
The type of information filled is appended below.
Step 5 : Get the registration card signed by the lobby manager
who has the discretion to ask for a deposit from the guest.
Step 6 : Get the Scanty Baggage Register signed by the
lobby manager.
Scanty Baggage Register
Date
Name
Room
Name
of
Number
of Bell
Guest
Boy
Time
Description
Remarks
Signature
Signature
of
of Lobby
of Bell
Luggage
Manager
Boy

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320
Principles of Hotel Management
Awakening-call Procedure : A wake-call is a telephone
call made by the telephone operator to a guest at a specific time,
predetermined by the guest. By its very nomenclature a wake-
call is a telephone alarm to wake a sleeping guest. Normally,
the telephone department are fully concerned with wake-calls,
but the lobby personnel are involved when wake-calls have to
be made for airline crews and groups. All information regarding
wake-calls is received by the lobby desk which in turn
disseminates it to the telephone department. In the case of
airline crews, the city airline operations office normally calls the
lobby desk and conveys the time of pick up of the crew from
the hotel. The wake-call time is thus 45 minutes to one hour
before the pick up time. When airline operations give a pick up
time, care must be taken to call back operations and re-confirm
the pick up time, noting down the name of the person on the
other end. It is customary for the lobby member receiving the
pick up time to give his name to the airline operations officer.
In the case of groups, the group leader or travel agency
would convey wake-up call timings to the lobby. The lobby would
then prepare a wake-call list and forward the same to the
telephone operator.