Principles of Hotel Management

Crew/Group Wake-call List
Serial
Name of
Room No.
Call time
Number
Guest
Scheduled Call Time:
Pick Up Time
Amendments
Reference
Call Time
Pick Up Time
Other Duties of Lobby Staff : The bell boys are officially
appointed to carry out any errands desired by the guest or

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Hotel Organisation
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management in addition to baggage handling. They have
additional responsibilities as well that are nevertheless important
to hotel operations. Some of these are:
The bell desk is often the source for postage and handing
over mail for posting. The bell captain would thus, have to
ensure that he has adequate supply of postage of all
denominations at all times.
The bell boys are often responsible for the distribution of
daily newspapers to all guest rooms. The bell desk should keep
a stock for resident guests should they require another copy.
While all hotels have their security department, the lobby
staff have to keep a keen eye for unruly elements as they are
stationed at a vantage position in the lobby. They may be called
upon to physically tackle unruly guests.
Paging refers to a system whereby a guest identifies himself
in such cases where hotel staff cannot identify him physically.
Often callers on phone may like to speak to a guest who may
be in the lobby. The bell desk has a mini-black board with a long
handle and bells to attract the attention to the board. The bell
boy would then write the name of the guest or his room number
on the board which is held aloft. The bell boy then moves about
the lobby ringing the bells to call attention. The concerned guest
would then contact the bell-boy.