Quality Assurance: Software Quality Assurance Made Easy pdfdrive com

Gather Customer Feedback
Customer feedback is important to the quality assurance process. By generating
consistent feedback from customers, an organization can easily discover and
solve problems about quality. It can obtain customer feedback by interviewing
the customers in person, by phone and email, and through customer surveys and

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focus groups.
The organization’s customer service representative can call the customers after
purchasing the product to ask about customer satisfaction. He can also conduct
in-person surveys after work or after product delivery. In addition, the
organization can review returned products and customer complaints. The
objective of customer feedback is to gather information to improve the quality of
the software.
Implement Continuous Improvements
Quality assurance is the same as continuous improvement. From the customer
feedback, the organization must make the required changes to its quality
assurance methodologies. This means that it must provide more customer service
training, leadership development, product process correction, product or service
changes, or higher level of staffing. It is important for the organization to study
the customer feedback and commit to improve its processes continuously so that
it can deliver products and services with the highest quality.
Choose Quality Management Software
The organization must choose quality assurance software to help it implement
the quality assurance processes. In addition, the quality assurance software can
also help the company improve and maintain its processes.
Determine the Results
In implementing a quality assurance plan, the organization must ensure that it
meets its customers’ requirements. It will be difficult for the company to
produce a positive return on investment if it is not able to meet the requirements
of its clients. In addition, the organization may cease to exist if it continuously
fails to provide a high level of customer satisfaction.
The organization must ensure that its goals are measurable and that everyone in
the company is involved and committed to meets the company goals. In case
there is a failure to achieve the goals, each employee must be able to participate
in taking the necessary corrective action so that the organization will be able to
maintain its customers and generate new ones by providing quality software that
meets their requirements.

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