Role profile guide 6 (with links)

Role Profile



Customer Service Assistant
Customer Management

Role information
Role type A3: business delivery	Pay band Grade 2 / J	Reports to Customer Service Coordinator, Uzbekistan
Role purpose (max 450 words in total, 10 bullet points)
The post holder will provide professional integrated customer service support to our programmes and business support services by providing timely and accurate information helping people we work with and empowering them to achieve their goals and ambitions. This role will be expected to be pro-active, and customer orientated with excellent communication skills. Customer Experience Consultant creates and maintains a professional image of the British Council by providing an excellent customer experience.
Role context (max 450 words in total, 10 bullet points)
This post sits within Uzbekistan Customer Experience Team and is directly line managed by Uzbekistan Customer Experience Coordinator/Manager.