Theme : Habits of a Successful Hotel General Manager To sum up

Summaries:

Theme : Habits of a Successful Hotel General Manager

To sum up , Habits are key to success. So, if you can do what other successful hotel managers are doing, you are sure to follow the path and achieve success.

A lot of research has been done on habits and how they are key to success. We will discuss more of these in this article. 

A successful Hotel General Manager is always learning and growing. 

The habit of learning is deeply rooted in them and this forms one of the key skills of all successful hotel managers.

That brings us to the first point.

 Successful Hotel General Managers are always learning and improving

 

Best hoteliers take out time to read industry news. 

They love to learn new skills and keep themselves updated with the latest trends.

Continuous learning is one of the key habits of top hospitality leaders.

 

Successful Hotel Managers are receptive to change

 

A successful hotel general manager is also a great change maker.

It is important to manage change for sustained competitive advantage.

Technology is disrupting the whole equation of the industry which is somewhat reluctant to massive changes.

The hospitality industry is changing and that too rapidly riding on innovation.  those who embrace change quickly to use it to their advantage taste success quickly.

A Successful Hotel General Manager hates micromanaging

 

The concept that micromanagement is key to success as a team is now history.

It’s about supervision and collaboration. 

Successful Hotel Managers motivate middle managers and just supervise and guide them. 

They lead by example while letting others devise their own best ways to perform.

While it is important to keep a good eye on the day to day operations of your hotel or hospitality organisation, it is equally important not to micromanage.

Theme: The skills of a hotel manager

To conclude , Hotel manager skills include being a people person with the interpersonal skills to keep guests and employees happy. The general manager helps to greet and register guests and handle their problems. He has to approach guest concerns with patience, tact and understanding, even in stressful situations. He also has to motivate employees to do their jobs well, which requires leadership talent and a knack for understanding problems and resolving conflicts. A hotel manager must know how to listen well.

Critical Thinking Skills

Hotel managers skills and qualities revolve around professional troubleshooting. They must be able to think of creative and practical solutions to problems in a fast-paced environment. They need the capacity to reason by applying common sense to complete their duties. Hotel managers must know math to interpret financial information. They also need the ability to make decisions based on a combination of company reports and their own professional experiences and ideas.

Communication Skills

Reading, writing and speaking clearly are part of the job. To understand safety rules, maintenance instructions, procedural manuals and industry trade journals, GMs need effective reading and comprehension skills. Hotel managers also write company reports, business letters and problem-solving summaries, so they need to have good grammar, diction and style know-how. Because GMs give presentations to company executives, customers and employees, they must be able to speak well in public.

Organizational Skills

Hotel general wear many hats, so they must be multitaskers. Hotel general manager responsibilities include guest relations, the front desk, housekeeping, maintenance, finances and staff development, according to Hospitality Crossing.

Dialogues :

Asking for amnenities .

A: There are some amenities missing from my hotel room.
B: I'm so sorry to hear that. What is your room number and what's missing?
A: I'm in room 143; there is no hairdryer.
B: I can send one up to you right away.
A: Great! So that I can use that hairdryer, can you also send up shampoo and conditioner?
B: There should have been a basket in the bathroom with all that.
A: Well, there isn't.
B: Anything else I can send up to your room?
A: Yes, I need an iron and an ironing board.
B: Those aren't in your closet?
A: Maybe they are invisible. I don't see them.
B: I do apologize. I'll bring them personally.

Theme:Making Positive Comments on Food

A: Behruz, this steak looks delicious.
B: Yes, it does, Otabek. It has a nice color.
A: Yum, and it's perfectly cooked.
B: It looks a bit rare. How did you order it?
A: Medium-rare, as always.
B: That looks rare to me, dear.
A: It might be a bit pink on the inside, but I don't care. This is delicious.
B: That's all that matters, dear.
A: I have to tell the waiter to send my compliments to the chef.
B: That would be a nice gesture.
A: The baked potato is also very tasty.
B: Well, make sure you tell the chef that also