Write a formal complaint letter: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter:
– Explain why you are unhappy
– Request a refund
– Make arrangements to return the damaged item
№ 4
1. Give definition of each of these terms related to culture: cliché, empathy, tolerance, prejudice, heterostereotype, autostereotype, stereotype, realia.
2. Reflect and write your ideas: Book as a type of printed media. There are three book formats – hard cover, paperback, e-book. Which format do you prefer the most, and why?
3.
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