Write a formal complaint letter
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AOChT yakuniy 1 sem (1)
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Write a request letter: A new neighbour has moved in next door and has taken your main rubbish bin. Write a letter to your new neighbour requesting that they return the item. In the letter:
– Explain that new bins must be sourced from the local council – Request that the person returns your bin immediately – Inform the person of what further actions you will take should they not return your bin № 10 1. What kind of responses to another person or persons in an interpersonal or group situation do experts in cross-cultural communication (Ruben, Sinicrope, Norris, & Watanabe) differentiate? 2. Reflect and write your ideas: Television as a type of media. Do television programs just reflect cultural and social change, or do they influence it? 3. You are due to start a new job next week but you will not be able to because you have some problems. Write a letter to your new employer. In your letter • explain your situation • describe your problems • tell him/her when you think you can start.
№ 11 1. What are specific areas in which cultural divergence can occur? 2. Reflect and write your ideas: Television as a type of media. Critics frequently blame television for increasing levels of violence and aggression in children. Do broadcasters have a social responsibility to their viewers, and if so, what do you think, How can they improve this situation? 3. On a recent holiday you lost a valuable item. Fortunately, you have travel insurance to cover the cost of anything lost. Write a letter to the manager of your insurance company. In your letter: • Describe the item you lost • Explain how you lost it. • Tell the insurance company what you would like them to do. № 12
1. Explain High Context vs Low Context cultures. 2. Reflect and write your ideas: Video game as a type of entertainment media. Video game addiction is associated more with online games, although many instances of single-player obsessions exist as well. What is your opinion of the issue? What actions would you suggest to research these issue? 3. You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline and • describe your suitcase and tell them what was in it • find out what they are going to do about it № 13 1. Explain the concept of Quantity of Time from the cultural perspective? 2. Reflect and write your ideas: Virtual worlds are used in Video games (a type of Entertainment media). Think of ways in which virtual worlds can be used in education. What advantages would this kind of teaching bring? 3. You have just started a course in a college which has no sports facilities of its own. Write a letter to the manager of the nearest private sports club. In your letter: introduce yourself say why you are interested in this sports club ask some questions about the club e.g. facilities, members, costs № 14
1. What is an artifact? Give examples of some artifacts associated with a particular culture. 2. Reflect and write your ideas: Virtual worlds are used in Video games (a type of Entertainment media). Think of ways in which virtual worlds can be used in education. What disadvantages would this kind of teaching bring? 3. You recently discovered that there are plans to construct an airport in your locality. Write a letter to the local authority. In your letter, you should tell:
explain how you knew about the plans describe the negative effect of the construction on your neighborhood suggest a possible solution to the problem. № 15 1. What is culture? 2. Reflect and write your ideas: Internet as a type of media. Choose a website that you visit often. Write what you know about it, give its features? Explain why you are interested in this site? 3. You ordered equipment online. However, when you received it, it was damaged. Send a letter to the manager of the company. In your letter, you should tell: giving the details about the equipment explain the damage suggest what you want the manager to do. № 16
1. What do you understand by ‘Cultural Awareness’? 2. Reflect and write your ideas: Internet as a type of media. Pick a method of in-person communication and a method of Internet communication, and compare and contrast these two. 3. There is a problem related to the changing room of your gym in your community. You reported it several times, but it was not solved. Write a letter to the manager. In your letter, you should:
describe the problem what they said while reporting the problem what you want the manager to do. № 17
1. Give definition of each of these terms related to culture: cliché, empathy, tolerance, prejudice, heterostereotype, autostereotype, stereotype, realia. 2. Reflect and write your ideas: Internet as a type of media (social media). How has the Internet changed the way you socialize online? Are there entirely new forms of socializing that did not exist before the Internet? 3. You are working for a company. You need to take some time off work and want to ask your manager about this. Write a letter to your manager. In your letter:
explain why you want to take time off work give details of the amount of time you need suggest how your work could be covered while you are away № 18 1. What is Intercultural competence? 2. Reflect and write your ideas: Internet as a type of media. How often do you buy things on the Internet? How has the Internet changed the value of experience goods for you? 3. You had a meal at a restaurant. You are not happy with the service. Write to the manager to complain about it. Give details about the problems and request some compensation or refund. You should write at least 150 words. № 19 1. What is Bennett’s Developmental Model of Intercultural Sensitivity? 2. Reflect and write your ideas: If you decided to become an Internet blogger what would you like to inform people about, Why? 3. You have decided to leave your current employment. Write a letter to your employer. In the letter: explain why you have decided to leave the company tell your employer what you plan to do after leaving your present employment say what you have gained from working for the company. № 20
1. Why do people from various cultures perceive reality, interpret and evaluate information differently? 2. Reflect and write your ideas: Internet as a type of media. What do you think, How has the Internet affected the delivery of other types of media? 3. You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter:
describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do. № 21 1. What do you understand by ‘cultural stereotype’? What are main sources of stereotypes? 2. Reflect and write your ideas: What do you think, What are the advantages of each type of media? What are the disadvantages? 3. You have been invited to attend an interview for a place studying a course in a college. Unfortunately, because of a previous appointment you cannot come at the time they wish. Write a letter to the admissions tutor. In your letter: - apologize and offer to come on another day or later the same day; - ask also how long the interview will be and whether there will be any tests during it.
1. What is to your mind Effective Communication? 2.Reflect and write your ideas: What is the most common source of news for you ? Explain why ? 3. An old car was left on the street near your apartment block several weeks ago. You telephoned the local Council to get them to take it away, but nothing has been done about it. The car is now causing a problem for residents. Write a letter to the Council. In your letter: - describe the car; - outline the problems it is causing; - tell the Council what you want them to do.
1. What kind of responses to another person or persons in an interpersonal or group situation do experts in cross-cultural communication (Ruben, Sinicrope, Norris, & Watanabe) differentiate? 2.Reflect and write your ideas: For what purpose do you and your friends primarily use social networking sites? 3. You rent a four-bedroom house, which you share with two other students. However, there are several problems with this house that need fixing. You also find it expensive and would like to find another student to share the spare bedroom. Write a letter to the estate agency. In the letter: - describe the problems with the house; - say what you would like to happen. № 24
1. What are specific areas in which cultural divergence can occur? 2. Reflect and write your ideas: What do you think, Why has the Internet become a primary source of news and information? 3. You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter: - say who you are; - give details about the accident; - suggest how the supermarket could prevent similar accidents. № 25 1. Explain High Context vs Low Context cultures. 2. Reflect and write your ideas: One of the disadvantages of modern media delivery is the lack of reliability of information on the Internet. Do you think online journalism (including blogging) will ultimately become a respected source of information, or will people continue to rely on traditional news media? 3. You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter: - explain where you live; - give reasons why you do not want this development. № 26
1. Explain the concept of Quantity of Time from the cultural perspective? 2.Reflect and write your ideas: Internet as a type of media. How have the Internet and Digital Video Recordings affected your television-viewing habits? 3. You have a full-time job and are also doing a part-time evening course. You now find that you cannot continue the course. Write a letter to the course tutor. In your letter: - describe the situation - explain why you cannot continue at this time - say what action you would like to take Download 81 Kb. Do'stlaringiz bilan baham: 
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