Write a formal complaint letter

Write a formal complaint letter: Your internet connection has been slow and intermittent.
Write a letter to your internet service provider to complain. In the letter:
– Describe the problem and why you are unhappy
– Arrange for an engineer to visit your home
– Request a reduction in your bill

№ 5

1. What is Intercultural competence?

2. Reflect and write your ideas: Book as a type of printed media. There are three book formats – hard cover, paperback, e-book. Some people argue that e-books will destroy the publishing industry, while others think that they will be its savior. What impact do you think e-books will have in the future?

3.