Английский язык: туризм и гостиничный сервис
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Английский язык туризм и гостиничный сервис
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- Dialogue patterns 1
- 1. Find the equivalents from the dialogues to the following
- 2. Study and translate the questions about hotels
- 3. Translate the following sentences paying special attention to the words given in bold type 1.
- Conference and resort hotels
- Select Service Examples may include: Holiday Inn, Courtyard by Marriott and Hilton Garden Inn Limited Service
- Extended Stay Examples may include: Staybridge Suites, Homewood Suites by Hilton, Residence Inn by Marriott, element, and Extended Stay Hotels Timeshare
- Capsule hotels Capsule hotels are a type of economical hotel that are found in Japan, where people sleep in stacks of rectangular containers. Ice and snow hotels
- 6. Read the hotel descriptions and match them to their star ratings. One star two star three star four star
Part five
ATA HOTEL Topical vocabulary 1 get a reservation принять заказ (на бронирование) 2 have a reservation in the name of ... забронировать на имя ... 3 stay пребывание, остановка, стоянка 4 rent a flat (an apartment) снимать квартиру 5 take in a boarder брать жильца 6 stay at a hotel жить в гостинице, останавливаться в гостинице 7 put up at a hotel останавливаться в гостинице 8 check in at a hotel поселиться (зарегистрироваться) в гостинице 9 check out of a hotel выехать из гостиницы, освободить номер 10 check-out выезд из гостиницы 11 check-out time расчетное время 12 hotel is full up / booked out в гостинице нет (свободных) мест 13 guest-house гостиница (для путешественников), дом для приезжих 14 inn гостиница (обычно за городом) 15 В&В (bed and breakfast) hotel небольшая гостиница, предоставляющая ночлег и завтрак 16 boarding house пансион, меблированные комнаты с питанием 17 board and lodging пансион, квартира и питание 18 half- / full board полупансион (завтрак и ужин) / 105 пансион (полное питание) 19 hotel manager директор гостиницы 20 floor manager дежурный по этажу 21 reception регистратура 22 receptionist дежурный (регистрирующий) администратор 23 (chamber)maid горничная 24 doorman швейцар 25 porter / baggage man носильщик, портье 26 page / bell boy / corridor boy коридорный 27 waiter (waitress) официант (ка) 28 switchboard operator телефонист(ка) 29 registration form регистрационный бланк 30 no rooms available / no accomodation нет свободных номеров 31 accomodate размещать 32 single room одноместный номер 33 double room двухместный номер (с двойной кроватью) 34 twin room Двухместный номер (с двумя одноместными кроватями) 35 for single occupancy для проживания одного человека (в номере с большим количеством мест) 36 share a room with smb. жить в комнате (номере) с кем- то, "делить" комнату 37 suite номер-люкс (несколько комнат) 38 triple трехместный номер 39 quad четырехместный номер 40 face a side street / выходить в переулок / на 41 thoroughfare / courtyard трассу / во двор (об окнах) 42 affordable price приемлемая цена 43 Rate тариф, цена (комнаты) 44 inclusive of breakfast завтрак входит в стоимость номера 45 VAT (value added tax) НДС (налог на добавленную стоимость) 46 with private bath / shower с ванной / душем 106 47 hospitality tray поднос с пакетиками чая, растворимого кофе, сахара и т.п. в номере (в виде бесплатного угощения: hospitality – гостеприимство) 48 direct dial telephone телефон прямого набора 49 room service сектор обслуживания 50 beauty parlor косметический салон 51 hairdresser's (shop) парикмахерская (женская) 52 barber's (shop) парикмахерская (мужская) 53 laundry прачечная 54 dry cleaning химчистка 55 attendance /servicing обслуживание 56 room maintenance уход за номером 57 book a call заказать разговор 58 make a wake-up call разбудить по телефону POSSIBLE QUESTIONS • Do you have a reservation with us? Вы забронировали номер в нашей гостинице? • Will you spell your name? Назовите по буквам свое имя. • May I have my key, please? Дайте, пожалуйста, мой ключ. • What's the price of the room? Сколько стоит номер! • How much do you charge for a double room? Сколько стоит двухместный номер? • Will you pay cash or by credit card? Как вы будете рассчитываться – наличными или по кредитной карточке? • When do you expect to be checking out? Когда вы собираетесь выезжать"? • We have a reservation for a single room in your name. На ваше имя забронирован одноместный номер. • We can book a room for Mr. … for the 21 st of May (for the week of the 21 st May). Мы можем зарезервировать номер для г-на … на 21 мая (на неделю с 21 мая). • I may stay longer than that. Может случиться, что я останусь дольше. • We're booked out (we have no rooms available). У нас все места заняты (у нас нет мест). 107 • Guests are kindly requested to vacate their rooms by noon on the day of departure. Please leave your key with the Hall Porter. Просьба к выезжающим из гостиницы освободить номера к полудню в день отъезда и оставить ключи у дежурного портье. Dialogue patterns 1 – Hello, could I speak to the receptionist, please? – Speaking. – My name is ... . I'd like to make a reservation at your hotel. – For how many people? – For three. – What kind of rooms would you like? – One double room and one single. – When for and for how long? – For the week of the 14 th May. – I've got your reservation, Mr. ... Welcome to our hotel! – Thank you. 2 – Can I help you? – Yes, I'd like a room, please. – Single or double? – Single, please. – For one night? – No, two nights. – With bath or with shower? – With shower, please. How much is the room? – µ ... a night, including breakfast. – Can I pay by credit card? – Yes, of course. Could you register, please? – Pardon? – Could you fill in the form, please? – Oh, yes. – Your room number is 403. Have a good stay. – Thank you. 3 – Here's your key. That's room 322, and you'll find it on the third floor. Take the lift just to your left there up to the third floor. 108 – Thank you. And what time is breakfast? – From seven until ten, in the Garden Restaurant on the ground floor. – Seven until ten. And could I have an early call, please? – You certainly can. What time? – At seven o'clock, please. – Seven o'clock early call. – Right. Thank you. 1. Find the equivalents from the dialogues to the following Попросите (к телефону) дежурного администратора; заказать номер в гостинице; одноместный номер; двухместный номер; на какое число и на сколько дней?; с ванной; с душем; сколько стоит номер?; в стоимость номера входит стоимость завтрака; заполнить анкету; когда завтрак?; прошу вас разбудить меня по телефону; в какое время? 2. Study and translate the questions about hotels • Is your hotel far from the centre / the railway station? • Is there a laundry / hairdresser's / sauna / swimming pool / nightbar at your hotel? • What recreation facilities are there? • What facilities have you got for the entertainment? • Is there air conditioning / heating / television / hot water / telephone in the room? • Does the room face a side street / main thoroughfare / courtyard/ garden? • What is the price for the room (without meals; including attendance (service charge)? 3. Translate the following sentences paying special attention to the words given in bold type 1. Will you register your name, please? 2. We have kept numbers 35 and 36 for you. 3. Where is the floor manager? 4. Sorry, but the hotel is full up. 5. I do not need the room any longer. 6. The travel bureau has arranged for rooms here for my friends and myself. 109 7. Please have all my luggage sent up. 8. Kindly sign the hotel register. 9. I should like to have a single room. 10. Shall I leave the key at the desk with the Hall Porter? 11. When do you expect to be checking out? 12. Can I book a double room from now until Friday next week? 13. Have you any vacancies for a week? 4. Study the phrases used in Room Service Situations and their translation 1. I'd like breakfast in my room, please. Я хотел бы завтракать в номере. 2. Extra ... % will be charged for meals served in the room. За предоставление завтрака в номер взимается ... % дополнительно. 3. Is this room service? Это обслуживание? 4. Will you send two cups of coffee and two lemonades to my room, please? Пришлите, пожалуйста, 2 чашечки кофе и два лимонада в мой номер. 5. At what time are the meals served? В какое время у вас завтрак, обед и ужин? 6. I want this sweater sent to the dry-cleaners. Пошлите этот свитер в химическую чистку. 7. I'd like to have my things washed and pressed. Мне нужно постирать и погладить эти вещи. 8. Shall I fill in the order for the laundry? Заполнить заказ для прачечной? 9. I'd like to have a stain on my shirt removed. Мне нужно вывести пятно на рубашке. 10. My shoes need cleaning. Could you arrange for it, please? Мне нужно почистить обувь. Вы не могли бы это устроить? 11. Excuse me, but the door of my room doesn't lock / the bathtub is clogged. Извините, но дверь моего номера не закрывается / слив ванны забит. 12. Will you bring me an extra pillow, a blanket and a hanger? Принесите, пожалуйста, дополнительную подушку, одеяло и вешалку. 13. Change the bed clothes, please. Пожалуйста, смените постельное белье. 110 14. What is the voltage here? – 110 V. Everywhere in the US you need an adapter to use your electric shaver. Какое напряжение в сети? – 110 вольт. Везде в США вам необходим адаптер для пользования электробритвой. 15. I should like a taxi by 7 o'clock tomorrow morning? Я бы хотел заказать такси на завтра к семи утра. 16. Could you call me over the phone in case I oversleep? He могли бы вы разбудить меня по телефону, если я просплю? 17. Would you wake me up at 6 o'clock? Разбудите меня, пожалуйста, в 6. 18. I want to settle the account. Я хочу расплатиться. – Cash or charge? Наличными или занести в счет? 19. When must I check out? Когда мне освободить номер? 5. Read and translate. A hotel is an establishment that provides paid lodging on a short- term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone, an alarm clock, a television, a safe, a mini-bar with snack foods and drinks, and facilities for making tea and coffee. Luxury features include bathrobes and slippers, a pillow menu, twin-sink vanities, and jacuzzi bathtubs. Larger hotels may provide additional guest facilities such as a swimming pool, fitness center, business center, childcare, conference facilities and social function services. Hotel rooms are usually numbered (or named in some smaller hotels and B&Bs) to allow guests to identify their room. Some hotels offer meals as part of a room and board arrangement. In the United Kingdom, a hotel is required by law to serve food and drinks to all guests within certain stated hours. In Japan, capsule hotels provide a minimized amount of room space and shared facilities. Types Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that operate hotels have set widely accepted industry standards to classify hotel types. General categories include the following; 111 Conference and resort hotels often contain full-sized luxury facilities with full service accommodations and amenities. Examples may include: Conrad Hotels, InterContinental Hotels, Ritz-Carlton, Four Seasons Hotels and Resorts, Dorchester Collection, JW Marriott Hotels, Starwood-Westin Hotels, Hilton, Marriott, Hotel Indigo, Doubletree, and Hyatt Historic Inns and boutique hotels often contain luxury facilities of varying size in unique or intimate settings with full service accommodations. Examples may include: Conrad Hotels, Inter Continental Hotels, Ritz-Carlton, Four Seasons Hotels and Resorts, Dorchester Collection, JW Marriott Hotels, Starwood-Westin Hotels, Hilton, Marriott, Hotel Indigo, Doubletree, and Hyatt Select Service Examples may include: Holiday Inn, Courtyard by Marriott and Hilton Garden Inn Limited Service Examples may include: Hampton Inn, Holiday Inn Express, Fairfield Inn, Four Points by Sheraton, Days Inn, and La Quinta Inns & Suites Extended Stay Examples may include: Staybridge Suites, Homewood Suites by Hilton, Residence Inn by Marriott, element, and Extended Stay Hotels Timeshare Examples may include: Holiday Inn Club Vacations, Marriott Vacation Club International, Westgate Resorts, Starwood Vacation Ownership, and Disney Vacation Club Management Hotel management is a significant career. Larger hotels may operate with an extensive management structure consisting of a General Manager which serves as the head executive, department heads that oversee various departments, middle managers, administrative staff, and line-level supervisors. Degree programs such as hospitality management studies, abusiness degree, and / or certification programs prepare hotel managers for industry practice. Boutique hotels are typically hotels with a unique environment or intimate setting. Some hotels have gained their renown through tradition, by hosting significant events or persons, such as Schloss Cecilienhof in 112 Potsdam, Germany, which derives its fame from the Potsdam Conference of the World War II allies Winston Churchill, Harry Truman and Joseph Stalin in 1945. The Taj Mahal Palace & Tower in Mumbai is one of India's most famous and historic hotels because of its association with the Indian independence movement. Some establishments have given name to a particular meal or beverage, as is the case with the Waldorf Astoria in New York City, United States where the Waldorf Salad was first created or the Hotel Sacher in Vienna, Austria, home of the Sachertorte. Others have achieved fame by association with dishes or cocktails created on their premises, such as the Hotel de Paris where the crÅpe Suzette was invented or the Raffles Hotel in Singapore, where the Singapore Sling cocktail was devised. A number of hotels have entered the public consciousness through popular culture, such as the Ritz Hotel in London, through its association with Irving Berlin's song, 'Puttin' on the Ritz'. The Algonquin Hotel in New York City is famed as the meeting place of the literary group, the Algonquin Round Table, and Hotel Chelsea, also in New York City, has been the subject of a number of songs and the scene of the stabbing of Nancy Spungen (allegedly by her boyfriend Sid Vicious). Resort hotels The Atlantis Paradise Island resort in Paradise Island, Bahamas Some hotels are built specifically to create a captive trade, example at casinos and holiday resorts. Though of course hotels have always been built in popular destinations, the defining characteristic of a resort hotel is that it exists purely to serve another attraction, the two having the same owners. In Las Vegas there is a tradition of one-upmanship with luxurious and extravagant hotels in a concentrated area known as the Las Vegas Strip. This trend now has extended to other resorts worldwide, but the concentration in Las Vegas is still the world's highest: nineteen of the world's twenty-five largest hotels by room count are on the Strip, with a total of over 67,000 rooms. In Europe Center Parcs might be considered a chain of resort hotels, since the sites are largely man-made (though set in natural surroundings such as country parks) with captive trade, whereas holiday camps such as Butlins and Pontin's are probably not considered as resort hotels, since they are set at traditional holiday destinations which existed before the camps. 113 Other specialty hotels The Library Hotel in New York City, is unique in that each of its ten floors is assigned one category from the Dewey Decimal System. The Burj al-Arab hotel in Dubai, United Arab Emirates, built on an artificial island, is structured in the shape of a boat's sail. The Jailhotel LÆwengraben in Lucerne, Switzerland is a converted prison now used as a hotel. The Luxor, a hotel and casino on the Las Vegas Strip in Paradise, Nevada, United States is unusual due to its pyramidal structure. The Liberty Hotel in Boston, used to be the Charles Street Jail. Built in Scotland and completed in 1936, The former ocean liner RMS Queen Mary in Long Beach, California, United States uses its first- class staterooms as a hotel, after retiring in 1967 from Transatlantic service. There are several hotels throughout the world built into converted airliners. Treehouse hotels Some hotels are built with living trees as structural elements, for example the Treehotel near Pite, Sweden, the Costa Rica Tree House in the Gandoca-Manzanillo Wildlife Refuge, Costa Rica; the Treetops Hotel in Aberdare National Park,Kenya; the Ariau Towers near Manaus, Brazil, on the Rio Negro in the Amazon; and Bayram's Tree Houses in Olympos, Turkey. Straw bale hotels In Nax Mont-Noble, a little ski resort situated on 1300 metres in the Swiss Alps, construction for the Maya Guesthouse started in October 2011. It will be the first hotel in Europe built entirely with straw bales. Due to the insulation values of the walls it will need no heating Bunker hotels The Null Stern Hotel in Teufen, Appenzellerland, Switzerland and the Concrete Mushrooms in Albania are former nuclear bunkers transformed into hotels. Cave hotels The Cuevas Pedro Antonio de AlarcÇn (named after the author) in Guadix, Spain, as well as several hotels in Cappadocia, Turkey, are notable for being built into natural cave formations, some with rooms underground. The Desert Cave Hotel in Coober Pedy, South Australia is built into the remains of an opal mine. 114 Capsule hotels Capsule hotels are a type of economical hotel that are found in Japan, where people sleep in stacks of rectangular containers. Ice and snow hotels The Ice Hotel in JukkasjÈrvi, Sweden, and the Hotel de Glace in Duschenay, Canada, melt every spring and are rebuilt each winter; the Mammut Snow Hotel in Finland is located within the walls of the Kemi snow castle; and the Lainio Snow Hotel is part of a snow village near YllÈs, Finland. Garden hotels Garden hotels, famous for their gardens before they became hotels, include Gravetye Manor, the home of garden designer William Robinson, and Cliveden, designed by Charles Barry with a rose garden by Geoffrey Jellicoe. Underwater hotels Some hotels have accommodation underwater, such as Utter Inn in Lake MÈlaren, Sweden. Hydropolis, project cancelled 2004 in Dubai, would have had suites on the bottom of the Persian Gulf, and Jules' Undersea Lodge in Key Largo, Florida requires scuba diving to access its rooms. Railway hotels Frequently, expanding railway companies built grand hotels at their termini, such as the Midland Hotel, Manchester next to the former Manchester Central Stationand in London the ones above St Pancras railway station and Charing Cross railway station also in London is the Chiltern Court Hotel above Baker Street tube station and Canada's grand railway hotels. They are or were mostly, but not exclusively, used by those travelling by rail. (Retrieved from “http;//en.wikipedia.org/wiki/Hotel”) 6. Read the hotel descriptions and match them to their star ratings. One star two star three star four star five star 1. A degree of luxury is included at this level. Public areas and bedrooms are more spacious with quality furnishings and decor and satellite TV. The en suite bathrooms are fully equipped. A variety of services is provided, such as porter service, 24-hour room service, 115 laundry, and dry-cleaning. Staff will have very good technical and social skills, anticipating and responding to guests' needs. 2. Hotels in this category provide luxury and exceptional comfort. The restaurant has a high level of technical skill, producing dishes to the highest international standards. Staff are well trained in customer care and are especially attentive, efficient and courteous. 3. Hotels in this category offer practical accommodation and are probably small with a family atmosphere. Facilities and meals are simple. Some bedrooms do not have an en suite bath or shower room, although maintenance, cleanliness and comfort need to be of an acceptable standard. 4. In this classification hotels are typically small to medium sized and offer more extensive facilities than at the one-star level. Guests can find more comfortable and well-equipped accommodation, usually with an en suite bath / shower room and colour TV. Hotel staff will offer a more professional service than at the one-star level. 5. Hotels are usually larger and provide a greater quality and range of facilities than at the lower levels. All bedrooms have a complete en suite bath / shower room and offer a better standard of comfort and equipment, such as a direct-dial telephone, a hairdryer and toiletries in the bathroom. Room service is also provided and staff respond well to guests' needs. Download 0.75 Mb. Do'stlaringiz bilan baham: |
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