product information.
[F-Br] Hello, Dawsons Department store. Can I help you?
[M-Am] Hello, I ordered a Vermont sweater last week, because you
didn’t have size extra-large in stock. I’m wondering if it arrived
yet.
[F-Br] We had a delivery this morning. Let me check for you. Do you
have a reference number?
[M-Am] Yes, it’s 5219.
[F-Br] Yes, it’s here. You can pick it up any time from the Customer
Service counter on the first floor. You might want to try it on
first. If you’re not satisfied, we’ll refund the cost back on to
your credit card.
[M-Am] Thanks, I’ll come in on Thursday.
Part 4
– Short Talks
Try It Out
p104
Track 87
Questions 1 through 3 refer to the following announcement and
directory.
[F-Au] Good afternoon, and welcome to Martlet’s Department Store.
Every follower of fashion knows you can’t have too many pairs
of shoes, and that’s why Martlet’s is offering 10 percent off
all women’s, men’s, and children’s winter shoes and boots.
Yes, ten percent. There are also discounts on other selected
products around the store. So don’t miss out. Check out these
bargains today on floors one through three. And don’t forget,
all you fashion lovers, at two-thirty today there will be a free
fashion show in the Fountain Restaurant, which will give you
a preview of our new summer collection. No tickets needed…
just turn up! Thank you for shopping at Martlet’s.
Questions 4 through 6 refer to the following voicemail message.
[M-Au] Hi, Matthew. This is Lee from Information Technology. I need
to talk to you about the new computer system we’re designing
for you. There’s just one thing I’m not sure about. In your last
e-mail you asked us to add an online search function, but
we haven’t included this in the cost. Obviously, this isn’t as
simple as it sounds and in fact means a lot more work, so it’s
probably a good idea if we meet up to discuss the financial
implications. I’m free next Tuesday afternoon. Please let me
know if that’s good for you.
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