10. Growing
Your Dropshipping Business
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Returns and chargebacks
For one reason or another, you’ll likely get customers returning items. In some
cases, you may get chargebacks on orders. These
are both specific problems, so
I’ll tackle them one at a time.
Returns.
First of all, you’ll want to have a return policy in place. This will largely
determine on what your suppliers’ return policies are. If your supplier has a 30-day
return policy, you don’t want to have a 45-day window, so base your policy off your
suppliers’ rules.
Second, understand the structure of a return. After
the customer requests a return,
you’ll need to get an RMA (return merchandise authorization) number from your
supplier. The customer sends the item to the supplier,
noting the RMA on the
address. Then, your supplier refunds you the wholesale price of the product, and
you refund the customer for the full retail price.
Third, be aware of some issues that may pop up.
For example, some suppliers charge restocking fees. This can
cause confusion – who eats the fee? I recommend taking the loss
and not making your customer pay the restocking fee. Yes, you’ll
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