Benefits Disadvantages Is dropshipping for you?


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Dealing with problems
As you sell more, you’ll be faced with problems. This happens to 
the best dropshippers, and if you don’t know how to deal with 
these problems ahead of time, your business (and reputation) will 
suffer.
First, always expect the unexpected. Even when things are going smoothly, you 
never know when your supplier is going to botch an order or when a customer will 
send you an angry email. There are lots of surprises in dropshipping, so try not to 
get caught off guard when these things happen.
Here are a couple of the problems you might face and some ways to remedy them.


10. Growing Your Dropshipping Business
206
Returns and chargebacks
For one reason or another, you’ll likely get customers returning items. In some 
cases, you may get chargebacks on orders. These are both specific problems, so 
I’ll tackle them one at a time.
Returns.
First of all, you’ll want to have a return policy in place. This will largely 
determine on what your suppliers’ return policies are. If your supplier has a 30-day 
return policy, you don’t want to have a 45-day window, so base your policy off your 
suppliers’ rules.
Second, understand the structure of a return. After the customer requests a return
you’ll need to get an RMA (return merchandise authorization) number from your 
supplier. The customer sends the item to the supplier, noting the RMA on the 
address. Then, your supplier refunds you the wholesale price of the product, and 
you refund the customer for the full retail price.
Third, be aware of some issues that may pop up.
For example, some suppliers charge restocking fees. This can 
cause confusion – who eats the fee? I recommend taking the loss 
and not making your customer pay the restocking fee. Yes, you’ll 

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