Benefits Disadvantages Is dropshipping for you?


lose a little profit here and there, but your policy will be much


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lose a little profit here and there, but your policy will be much 
friendlier to your customers.
What about items that are defective? Generally, suppliers won’t cover return 
shipping for damaged or broken products, so that’s another fee you have to pay. 
That said, you always need to cover return shipping, whether or not your supplier 
does. This is part of having a good business that treats its customers right.


10. Growing Your Dropshipping Business
207
A common practice for defective items is simply shipping the customer a new item 
and allowing them to keep the old one. While this makes the customer stuck with 
a broken product, it’s cost effective since suppliers will usually cover the shipping 
costs of sending a new item out.
Chargebacks.
A chargeback happens when a customer calls his or her bank/
credit card company and disputes a charge. If you get a chargeback from a sale 
you made, you might be confused. That’s because chargebacks only happen for a 
handful of reasons.
Most often, chargebacks will be fraudulent. These are pretty easy to handle. You 
just need to provide proof that you sent the item and that it was delivered. This 
typically means showing the exact order, shipping/tracking information, and a 
wholesale packing slip that details the items you purchased and shipped to the 
customer. Just don’t wait too long to respond to a chargeback! You only have a few 
days before you’re hit with that fee. Here’s some more information on 
dealing with 
fraudulent chargebacks
.
There is a bit of bad news, though. If the chargeback is on an 
order with different shipping and billing addresses, it’s nearly 
impossible to win. Sadly, if this happens I recommend eating the 
fee and writing it off as a loss.



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