10. Growing Your Dropshipping Business
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A common practice for defective items is simply shipping the customer a new item
and allowing them to keep the old one. While this makes
the customer stuck with
a broken product, it’s cost effective since suppliers will usually cover the shipping
costs of sending a new item out.
Chargebacks.
A chargeback happens when a customer calls his or her bank/
credit card company and disputes a charge. If you get
a chargeback from a sale
you made, you might be confused. That’s because chargebacks only happen for a
handful of reasons.
Most often, chargebacks will be fraudulent. These are pretty easy to handle. You
just need to provide proof that you sent the item and that it was delivered. This
typically means showing the exact order, shipping/tracking
information, and a
wholesale packing slip that details the items you purchased and shipped to the
customer. Just don’t wait too long to respond to a chargeback! You only have a few
days before you’re hit with that fee. Here’s
some more information on
dealing with
fraudulent chargebacks
.
There is a bit of bad news, though. If the chargeback is on an
order with different shipping and billing addresses, it’s nearly
impossible to win. Sadly, if this happens I recommend eating the
fee and writing it off as a loss.