Business Communication

5.
Conclusions
It is basically ending part of the investigation; the significant results should be summarized
clearly. All conclusions must be supported by what has gone before; nothing new should be included
at this stage. If their number is large, they may be itemized in the descending order of their importance.

---

86  /  Business Communication
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
6.
Recommendations
If your report is short than you should combine conclusion and recommendation on the same
section because they are closely associated. But in long reports, this practice makes confusion in the
mind of the reader and also difficult to explain by the writer. Recommendation suggests the course of
action to be taken and indicate the results in effect. It should clearly be defined from the conclusion
and the act as the reasoning for decision making.
Note: 
Students are often confused about the finding, conclusion and recommendation.
Findings
are factual and verifiable statements of what happened or what was found.
Conclusions
are your own ideas that you deduce from your finding.
Recommendations
are what you want done.
Exhibit: 7.12
E
ND
 M
ATTERS
1.
List of References
In this section writer give credit to the author concerned by listing them to the end of report.
When the reference are in small number than it cited on the bottom of subsequent page where the
reference is used as a footnote. And when they are in large number than we should attach a separate
sheet.
2.
Glossary
A glossary is a list of technical words used in the report and their explanations. Again as the list
of reference if they are in small number then it puts on footnotes but if large then they come under the
separate section of glossary.