Careers in Accommodation

EXPERIENCE REQUIRED
Good communication skills, professional attitude and organizational skills are necessary, as is an enjoyment of working with people. Experience in customer service, sales or tourism is suggested, and an ability to use a computer and handle cash is typically required. Also requested might be administrative skills or experience, and skills in sales and marketing, and/or time management. A second language is beneficial, as is knowledge of the facility, services and local area.
DUTIES
Assist guests with arrivals and departures, handle guest's concerns, offer referrals for services, and handle requests for information. Handle and store luggage, assist with the check-in and check-out of groups and tours, provide valet parking, assist other departments as required.
RECOMMENDED EDUCATION
A secondary school diploma is required. Post-secondary training in tourism or hotel management is advantageous and sometimes necessary.
POSSIBLE CAREER PATHS
Front Concierge, Assistant Front Office Manager, Front Office Manager, Customer Service Agent, Purser.
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Executive Housekeeper
OVERVIEW
Executive housekeepers direct and control housekeeping operations and staff of the housekeeping department. An executive housekeeper manages many priorities and demands and is able to solve problems and support staff, as well as perform the duties of a housekeeper when required.
EXPERIENCE REQUIRED
A professional attitude and experience working in housekeeping is required, as is experience as a supervisor or manager. An executive housekeeper must also have management and business skills, human resource management skills, and financial management skills. Customer service experience, purchasing and inventory skills may be requested, as might knowledge of specific products, equipment and techniques.
DUTIES
Establish and/or implement operating procedures and standards plan and co-ordinate the activities of housekeeping supervisors and their crews, co-ordinate inspection or inspect assigned areas to ensure standards are met, apply human resource management skills such as hiring, training and evaluating performance, complete financial management tasks such as setting and adhering to a budget, handle administrative tasks.