Careers in Accommodation

RECOMMENDED EDUCATION
A secondary school diploma is preferred.
POSSIBLE CAREER PATHS
Assistant or Executive Housekeeper, Laundry Supervisor, Aircraft Groomer.
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Guest Services Attendant
OVERVIEW
Guest services attendants provide service to guests at the main door or lobby of an accommodation property. They help with luggage, offer information, and generally endeavor to make each and every person's stay a pleasant one. Work can be very fast-paced, especially during the high season, but extra effort may be rewarded with gratuities. Guest services attendants are often the eyes and ears of a property as they are constantly moving around it and often notice issues that need attending to.
EXPERIENCE REQUIRED
A professional attitude is required, as is an ability to work as a member of a team. Good communication skills, customer service skills and an enjoyment of working with people are also necessary. Physical ability to lift and carry heavy suitcases and other items is necessary. Also requested might be good time management skills and knowledge of facility, services and locale.
DUTIES
Provide guests with verbal or written information about the facilities, services, room choices and rates, and area attractions, make room reservations following established procedures, using computerized or manual systems handle guest arrivals and departures, handle guest keys, mail and faxes, compile record sheets or log books, guest accounts and vouchers, prepare bills and process payments.
RECOMMENDED EDUCATION
A secondary school diploma is preferred. Post-secondary training in tourism is advantageous.
POSSIBLE CAREER PATHS
Concierge, Guest Services Manager, Assistant Front Desk Manager, Front Desk Manager.
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Front Desk Agent
OVERVIEW
Front desk agents provide many guest services. Often a guest's first impression of a property is the result of the front desk agent's skills and abilities. Front desk agents work in the lobby or reception areas of hotels, motels, resorts and other accommodation facilities. The position is challenging and varied, and offers the opportunity to work flexible hours and meet many new people (as well as welcome regular customers to the establishment).